Dear Lalli

Thank you for your review. We appreciate all feedback from our guests to ensure we can maintain good customer service, meet the needs and expectations of all our guests and to improve our products and services.

I am glad to hear that you found our rooms to be very clean and tidy. Our housekeepers work very hard to keep our bedrooms to a high standard. I am pleased that you made use of the choice of soft and hard pillows. These have been recently been added as part of the hotel rebranding.

I am sorry to hear that you did not enjoy the breakfast we serve. All our rates include the Express start complimentary continental buffet breakfast with hot options. Unfortunately the Express complimentary branded hot options only include scrambled egg, sausages and beans. The hot options have recently been added again as part of the rebranding and to improve the breakfast selection. I do apologise that you found the scrambled to be egg gooey and cold during your stay. I will look in to this but the staff do replenish the hot items every 20 minutes to keep the food fresh.

Unfortunately as an Express the breakfast is a complimentary self service area which allows people to help themselves to food as and when they want. As with many hotels the breakfast is served as a buffet and breakfast times are given when checking in for guests to enjoy breakfast at their leisure.

I am happy to hear you made use of our bar facilities. All our drinks are served as 50ml measures and this is clearly stated at the bar along with a price list. I am sorry that this was not made clear enough to you during your stay I will look in to making this clearer for future guests.

Kind Regards

Gemma McCallum
Deputy General Manager