Thank you for your review following your recent stay at the Ramada Colchester.

I am pleased to see that my staff were friendly and welcoming. It really is great to receive your positive feedback regarding our customer service.

I was concerned to hear your dining experience with us was less than satisfactory. We have recently introduced a new menu for which we receive very positive feedback so it comes as a surprise to me that you did not enjoy the quality of your food. Your allegation of 'food poisoning' also came as a shock considering you did not report any illness or symptoms to the Hotel during or following your stay with us. Had this been reported through the proper channels this would have resulted in an immediate visit from the Environmental Health Officer following notification by either ourselves or your partner's doctor. I would like to take this opportunity to say that all our staff are highly trained and we have been awarded 5* under the new legal grading system of 'scores on the doors' for the hygiene and cleanliness in our kitchen.

I have noted your comments regarding the housekeeping and maintanence issues in your bedroom and these issues have been rectified to ensure that we continue to provide a high standard of service for future guests.

We value all guest feedback and thank you for taking the time to share your experience at the Hotel with others.

Kind regards,

Joeanne Nixon
General Manager