Thank you for taking the time on Christmas Day to give us feedback regarding your stay in November. I am pleased that you found the central location of the hotel useful to your stay and enjoyed the character of the Edwardian building.
I am disappointed to hear that your room was not to the standard expected. It is difficult for me to comment on the room you were in as I have no further details of your stay. However, we do have a mixture of rooms in the hotel, a handful of which have a sink in the bedroom. In order to ensure that are given a large, modern and spacious room, I would recommend that you try one of our Deluxe King Size Bedrooms if you choose to stay with us again on your next visit to Carlisle.
We clearly state that our car park has only limited spaces, yet we do always make every effort to ensure as many guests as possible are able to park. I am disappointed that on this occasion, it resulted in a hub cap from your car being stolen. Unfortunately as you were made aware, although the car park is gated securely, we cannot take any responsibility for damage or loss of items. I must stress though, that incidents such as this are very rare, in fact I have never known any theft or damage to have been caused to a customer’s car since during my four years at the hotel.