Thank you for your kind comments. I have passed your feedback on to the members of staff you have mentioned, as it is always nice to know our hard work is appreciated. At Christmas time we feel that is particularly important for our guests to feel comfortable whilst away from home, so I am delighted that your group had such memorable time.
I look forward to welcoming you back to the hotel on your next visit to Carlisle.

Thank you for taking the time on Christmas Day to give us feedback regarding your stay in November. I am pleased that you found the central location of the hotel useful to your stay and enjoyed the character of the Edwardian building.
I am disappointed to hear that your room was not to the standard expected. It is difficult for me to comment on the room you were in as I have no further details of your stay. However, we do have a mixture of rooms in the hotel, a handful of which have a sink in the bedroom. In order to ensure that are given a large, modern and spacious room, I would recommend that you try one of our Deluxe King Size Bedrooms if you choose to stay with us again on your next visit to Carlisle.
We clearly state that our car park has only limited spaces, yet we do always make every effort to ensure as many guests as possible are able to park. I am disappointed that on this occasion, it resulted in a hub cap from your car being stolen. Unfortunately as you were made aware, although the car park is gated securely, we cannot take any responsibility for damage or loss of items. I must stress though, that incidents such as this are very rare, in fact I have never known any theft or damage to have been caused to a customer’s car since during my four years at the hotel.

Thank you for your feedback. I am disappointed that you found the entrance to hotel from the car to be untidy. This is very uncommon as our Housekeeping generally clear that area on a daily basis. I have mentioned it to the Head Housekeeper who will be sure that this area is double checked after any party nights or events have taken place in the ballroom opposite. Also, this matter has been brought to the attention of Duty Managers who ought to have dealt with the issue once it had been reported.

I hope that the hotel’s charm, comfortable room, nice breakfast and pleasant staff will be all that you remember on your return from you next stay at the hotel.

Thank you for your feedback. I am glad that you enjoyed our central location and newly refurbished swimming pool. I think you will agree it is a vast improvement on the pool you experienced last time! I am sorry you did not find the rest of your stay satisfactory. As you might have noticed, we are currently undergoing a full refurbishment programme throughout many areas of the hotel. Unfortunately, the room and floor of which you were staying has not yet been updated – we look forward to doing this in the New Year. I am disappointed to hear that your sleep was disturbed. As our housekeepers do not start work until 10 am, I think it may have been another guest that had tried to get into your room by mistake. I hope that you will stay with us again on your next visit to Carlisle; as your room was for three people, I don’t think that £30.00 per person is poor value. If you had made us aware of the problems at the time, I am certain the Duty Manager would have made every effort to resolve them.