I am very proud of the team hear at the Churchgate. They are 99.9% of the time happy to help and show flexibility in their attitude to our guests and to each other it is great to see. I am in the middle of a programme to change mattresses as I am aware some are not at their best. Chef enjoys experimenting with his menus so he will be pleased with your feedback. We have a programme of events on so if you are thinking of having another break I hope you will consider us. Thank you

I am sorry to hear that on arrival your welcome was not as you expected, this is not a normal service for us as the front desk team are normally a happy bunch, I have discussed your points with the team, they were surprised and send their apolgises, no excuses but said they were having a 'moment.' We do need works doing but we have no plans at present, we are successful because of our reputation for good service, quality food and have a lot of positives going for us. All your points will be dicussed with the team and hopefully where we improve we will. Thank you for taking the time to comment

It is very pleasing to read your that you enjoyed your stay with us and that we contributed a little bit in ensuring that were happy after what must have been a long, tiring and joyous day. The team and I hope that you will come back not only for your anniversaries, but for many family events . Thank you

I am delighted to here that you enjoyed your birthday celebration. I will pass your comments on to the team who will appreciate your feedback and will be pleased that they contributed a little to ensure that you had a great time. We look forward to seeing you soon. Thank you