Dear Sir/Madam

I would like to take this opportunity to thank you for taking the time to post your comments following your stay with us.

We pride ourselves on providing excellent customer service and are always very pleased to receive constructive feedback from our guests good or bad to ensure that our high standards are retained.

Your compliments were very much appreciated and have been shared with teams in all our departments.

Once again, thank you for your response and we look forward to welcoming you back to the Holiday Inn Stoke-on-Trent in the near future.

Kind Regards


Wendy

General Manager

Dear Sir/Madam

Thank you very much for taking the time to write on Trip Advisor following your recent t to the Holiday Inn Stoke on Trent

We pride ourselves on providing excellent customer service and are always very pleased to receive constructive feedback from our guests good or bad to ensure that our high standards are retained.

Please accept my sincere apologies for any inconvenience you were caused, I have taken onboard all of your comments and can assure you that we take them seriously and review them with all of the team, to ensure that the necessary retraining takes place, especially with regard to your comments about the reception team and the attitude of the other staff during your stay.

I am sorry on this occasion that we fell short of your expectations, and I hope that you will give us the opportunity of visiting us again, to experience our normal high standards of service and care.

Thank you once again for taking the time to write your comments.

Kind Regards


Wendy

General Manager

Dear Guest

Thank you very much for taking the time to write your review onto Trip advisor, following your visit to the hotel.

I was sorry to hear of the confusion on check-in regarding your reservation, my sincere apologies for any inconvenience this may have caused.

I can assure you that the team member on duty at the time of your stay has received your feedback and retraining completed.

Once again, thank you for your response and I do hope we have the opportunity
of welcoming you back to the Holiday Inn Stoke-on-Trent in the near future.

Kind Regards


Wendy

General Manager

Dear Guest,

Thank you for taking the time to write your comments on Trip Advisor following your visit to the Holiday Inn Stoke on Trent.

We pride ourselves on providing excellent customer service and are always very pleased to receive constructive feedback from our guests good or bad to ensure that our high standards are retained.

I have noted the points which you raised concerning room service and the untidiness of the bar and lounge areas, your comments will be shared with my team of managers to ensure we return the the standards you have rightly come to expect from Holiday Inn.

I am sorry on this occasion that we fell short of your expectations, and I hope that you will give us the opportunity of visiting us again, to experience our normal high standards of service and care.

Thank you once again for taking the time to write your comments.


Kind Regards


Wendy

GENERAL MANAGER.