Good evening
I delayed to answer you because some of those involved were on vacation.
I was appalled by the comments reported in this letter and I would take the necessary sanctions against those persons.
To return to the statements contained in the letter:
Indeed, the evening of your arrival we received
a group of 40 people who came to spoon, we
urged the responsible to respect the peace of others
customers, we were assured. Indeed, signs are also present
on the front doors of each lane recalling the minimum courtesy.
Sleeping in the dependence, I was not aware of the problem. At the reception,
in rooms, on the magnetic cards, in all media
communication in the hotel is recalled emergency number between 23h and 06h,
it is unfortunate that you do not like me called, I would immediately be reached.
As for the intervention to 11.30 by the maintenance man who was in fact replaced by two double beds
the chamber is in fact leased the twin tonight, unfortunately I did not answer. Why did he not
as usual, waited for the departure of customers ......
As for the lack of courtesy, she will be punished.
I can only show you all my excuses, but it certainly does not compensate for the inconvenience, you pay off your stay.

We are very sorry that the booking did not match your preference, however it has been registered directly with "venere" via reservit on twin room. It is unfortunate that you have not indicated to us upon arrival and the receptionist your problem is taken lightly in the morning. As to the frequency of the shuttles to the airport, they are set by the airport and the city but not sufficient, we are the closest hotel to the airport (15mins walk) and for which the shuttles are The most frequent (hourly shuttle when there are only 2 in the morning and 2 at night for other establishments). I deeply regret that you have not enjoyed your stay.