Thank you for taking the time to post an account of your stay on Tripadvisor. We are sorry that you were disappointed with the furnishings in your apartment. We have been updating sections of this resort and unfortunately some rooms are in better conditions than others. Alongside this, we accept that our rooms can be on the small side for any groups traveling together. We advise therefore, that any groups visiting our resort check our website and brochure before booking for specific room measurements. We also advise that groups opt for a bigger berth room to ensure they have enough space to move around comfortably. If a customer is unhappy with a room they are allocated we will always endeavour to find a replacement room that is adequate and we sincerely apologise that during your stay we were unable to do this. We have noted this and will pass the information onto Management of the Residence for further consideration. We will also pass on to the hotel management that you did not have a safety deposit box and that there was no reception service after 8pm and overnight. We hope this apology goes some way to compensating for the negative points within your review.

Thank you for taking the time to review your visit with us. We are pleased you enjoyed your stay with us in Alpe d'Huez although apologies for the lack of kettle and cups in the apartment upon arrival and hope this was both communicated and sufficiently dealt with by our in-house team. We hope you will stay with us on your next ski holiday.

Many thanks for posting your review. We are pleased that you enjoyed the central location of your accommodation. We are sorry that the level of cleanliness did not meet your expectations. Although we are confident our reception team endeavour to resolve any issues for guests who are disappointed with their apartment it is with great regret we were unable move you to an alternative apartment during your stay as the residence was fully booked. We do try to ensure a good level of English is spoken and customer service is offered at all of our reception desks, please accept our sincere apologies if this was not the case during your stay. In regards to the noise level, we do have a "no noise after 10pm" policy at our residences but regret that disturbances can still be caused by excessive noise within the ski resort itself. We have logged your review and passed your feedback on to head office and our management teams. As we are committed to improving all aspects of our service and accommodation we thank you for your feedback.