Dear Customer,

We would like to thank you for taking the time to put your comments on Trip Advisor regarding your holiday experience in our Club Med Resort. It is only with constructive criticism such as yours that Club Med will be able to monitor and improve if necessary, the standards and quality of services offered in all its Resorts worldwide.

We have noted your comments with regards to the accommodation, the meal times for our youngest guests and the unavailability of a kid’s club for children under 4 years old. We can assure you that they have been forwarded to the relevant departments in our organisation for their perusal and to the Chef de Village on site for his attention.

On a more positive note, we were very glad to read that you were impressed by our staff on site, that you and your family enjoyed the food, the pool, the ski service and the ski lessons with the ESF instructors. We were also very glad to read that you loved the location of the Resort.

With these positive thoughts in mind, we are glad to read that you wish to go back again on holiday with us and we hope that we will have the opportunity to welcome you to another Club Med Resort in the not too distant future.

Best Regards,

Your Club Med UK Team

Dear Great Member,

We thank you warmly for the time you took to write this review on Trip Advisor after your stay in our L'Alpe d'Huez Club Med Resort. We are really pleased to see you and your partner had good time there and you enjoyed the food quality and the Resort location.

We hope to see you again soon in one of our resorts.

Best regards,

Your Club Med UK Team