Hi Jade
Thank you for your great feedback, It is a pleasure having you stay with us and am so glad to hear that you will be back, we are slowly going through and working hard to ensure the whole property reflects our passion for what we do.
Thanks for taking the time to review us and we look forward to seeing you soon.
Clair and Mandy

Hi Debbie and Murray
Thank you so much for your wonderful review, as we have just taken over the management of Parklane Motor Lodge, with a review like yours, we know we are on the right track to providing great service and attention to detail. We are very handy not only to Alexander Park across the road but also to many great other attractions in city of sails. After talking to you about the clear domed roof we had another guest who was watching the planes go overhead at night and she was saying it was an awesome experience
we look forward to welcoming you both back very soon

Dear Guest,

We are very sorry that you've had this experience at our motel, on the date you checked in with us we had just finished having 3 cricket teams stay and unfortunately the room we had allocated to you had not yet been cleaned at the time when you checked in as our cleaners were working late into the evening to get the mess cleaned up after these 60+ Guys. I'm glad we were able to promptly move you to a cleaned room and that this didn't cause too many hassles or disruptions to your stay.

The mess that comes with 60+ Guys is amazing and as they had been with us a whole week it had been near impossible to keep the outdoor areas tidy after them. I can assure you that rubbish accumulating on the outside of the property does not occur often and once again I do apologize that this has not been a great experience for you and reflected poorly on our motel.

This coming week we will be leaving as the managers of this property to move on to the next step in our career. There will be new managers and we know that this will help bring new ideas & improve many different aspects of our guests experience.

Kind Regards,

Wayne Sharplin & Matt Durand
Motel Management Team.