Dear Angelique M,

Greetings from Coral Tree Inn.

We would like to thank you for writing such a positive review on Trip Advisor!

Thank you for recognizing Coral Tree Inn's facilities and amenities.
We will make sure that your comments are shared with all the staff members here.
The positive ratings you gave us on Trip Advisor are greatly appreciated and we hope we have the opportunity to be at your service again in the near future.

We look forward to welcoming you back soon.

Kind regards,
Anand Churi
Operations Manager

Dear Sjhenk

Thank you for taking the time to review our hotel and we are very pleased that you enjoyed your stay with us. It's great to hear that you experienced our helpful, friendly and attentive staff and I have passed on your comments to our team.

On the other hand, please accept our sincere apologies for the inconvenience caused to you by the presence of tropical beetles during your stay.
These beetles are seasonal and are more prevalent during the end weeks of the monsoon season in this tropical environment. One would find these beetles all over Cairns region due to its geographic location during the wet season. These beetles are attracted to artificial light which makes it more difficult to control them during the evening hours.
Rest assured that the hotel management is doing their best in finding resolution, within our means, to minimize this issue.

I sincerely hope that these tropical beetles will not stop you completely from returning back to Cairns and reconsidering a repeat stay with us in the future.
Thank you.

Warm regards,
Anand Churi
Operations Manager.

Dear Aussieworld,

Thank you for posting a review of your stay at Coral Tree Inn.

Although it is disappointing to know that we delivered below your expectations, we truly appreciate receiving your feedback as this makes us aware of the areas in our service and facilities that need improvement.

We sincerely apologize for the inconveniences caused by our inability to provide you with the services that were expected.

We place great value to our every guest’s satisfaction that is why we have taken immediate steps to correct all the points you have raised in regards to housekeeping standards to ensure that they will not be repeated. Concerned managers have been briefed on this matter and re-training for their staff members is now being carried out.

I sincerely hope that you will re-consider a repeat stay with us – an opportunity to regain your confidence in us and let you experience the improvement in our service and facilities.

We will always look forward to welcoming you back to the Coral Tree Inn in the nearest future.

Yours sincerely,

Anand Churi
Operations Manager.