An executive apartment, not suite, was reserved online at $225.00 per night. The guests did not pay $250.00 as stated in both reviews dated 10 January. Prices are clearly stated on our site and we strongly dispute the accusation of charging overseas guests a higher price. The board located at our gate definitely does not offer a $25.00 lower price. It simply invites enquiries about our specials which are strictly subject to availability.

The guests were charged three weeks prior to arrival at their request.

Upon check in the guest asked to be moved to an upstairs room. It was explained that all apartments are located on the ground floor. An upstairs suite was offered which included a sofa bed to accommodate the twin requirement. The offer was declined.

When we spoke to the guest she was extremely aggressive and demanded the second night to be refunded. As we declined this request she threatened to write a terrible review on Trip Advisor.

Off street parking is available which these guests utilised during their two night stay.

Our Five Star rating is independently assessed by Qualmark.

Please refer to our response detailed above for the Rip Off Accommodation review. This review is written by the second guest from the same room as they are mother and daughter.