This booking was a bit of a fiasco.The room( no. 8) was paid for using the credit card of the mother of the female who checked in.I told her thet no one else was permitted to use the room.

The following morning at 9.30 a youth came to the motel and said that he was trying to phone his sister who was staying in room 8. His description of his sister definitely did not fit the female who checked in.The occupants had been awake at 7.00am as the lights were on then. I thought they might have left.

No one answered the door when I knocked at 9.50 so I went in. A very drunk, young girl staggered to the door and she didn't really know where she was. Turned out she and her boy had drunk a bottle of Southern Comfort between them and didn't go to bed until 7.30am I was later told that their party had disturbed the occupants of the adjoining room.

I had never met the occupants of this room and it had never been explained to me that three generations were involved in booking it, paying for it and staying in it.

As far as I knew the young girl and her boy had no right to be in the room.I had never met either of them.

Oh dear, we do our level best for our guests, but I believe it was Richard Nixon who said that you can't please all of the people all of the time...
It does say on the office window that the office closes at 7pm and also in our room journals, however we do live over the office, so all people have to do is ring the bell if they need us.
Regarding "she tried to sell me a cruise, but I wasn't having that". She's name is Maureen and if you visit the bay of islands without taking a cruise in said bay, then you haven't really been here!

I have checked our bookings and these guests did stay with us back in February.
We have no record of any problem at the time and we did actually give them a free upgrade.
Why would it take a "senior contributor" 10 months to write this?
This is hardly fair on us Trip Advisor, how about removing it???