Dear Fi-W-Scotland,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

I am pleased that you appreciated our unique location, next to the Whakarewarewa Thermal Village and geothermal valley. It was great to read that you got out and about and enjoyed some of the neat attractions Rotorua has to offer.

Thank you for acknowledging our friendly staff and clean facilities. We receive an abundance of positive feedback about our hotel beds, and I am not surprised to read that yours was the comfiest bed ever!

Thank you again, we really appreciate you taking the time to place your feedback, and look forward to welcoming you back to Holiday Inn Rotorua next time you visit our part of the world.

Kind regards,

Marcus Keenan
General Manager

Dear strts,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

I am pleased that you came back to our Hotel, despite your misgivings over the brand change. Although we have changed brand, the ownership of the hotel has not changed, and we still have mostly the same great team of people here.

It was great to see that you got out and about and enjoyed some of the neat restaurants and attractions that Rotorua has to offer. And that you made the most of your time here at the hotel, by spending time in our popular, thermally heated pool and spas.

I am pleased to read that you experienced the difference between a Standard and Superior room, and that a little extra cost provided a lot more value in terms of your enjoyment of your room. Also, that you became a member of our ‘free to join’ Priority Club, which gives additional benefits, among which are the complimentary newspaper you mentioned. I apologise that you weren’t offered that when you checked in, and that your arrival wasn’t as warm and welcoming as you are accustomed to receiving here.

We really do appreciate you taking the time to place feedback. All correspondence, positive or negative, assists us in working towards improving our service, and we look forward to welcoming you back to Holiday Inn Rotorua next time you come to town.

Kindest regards,

Marcus Keenan
General Manager

Dear Gavin H,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

I am pleased that you secured a good rate for your room and were able to change room allocation on arrival, to one that better suited your needs.

It was disappointing to read that your gift arrangement didn’t quite go as planned. That must have been most frustrating for you. Without details of your initial communication, I am unable to pinpoint where the breakdown occurred. Instructions are usually attached to the reservation, when a request of this kind is made. I apologise that we didn’t get that right for you, and thank you for providing a Room Tip for future guests regarding advance payments.

We really do appreciate you taking the time to place feedback and look forward to welcoming you back to Holiday Inn Rotorua next time you come to town.

Kindest regards,

Marcus Keenan
General Manager

Dear Heidi S,

Thank you for choosing to stay at Holiday Inn Rotorua. The scent of sulphur is a renowned aspect of a visit to Rotorua, and one of the features that make our area unique and memorable. One would not normally experience this scent within our fully air conditioned guest rooms, though depending on the atmospheric conditions prevalent at the time it can occasionally be detectable in the corridors. Without having details of when you stayed, I am unable to ascertain whether there may have been an issue with the air conditioning in your room, which may have prompted your comment about bad air circulation. We are usually able to rectify any air conditioning issues promptly when alerted to them. I apologise if this was not the case, and am sorry that this was not a good experience for you.

We do appreciate you taking the time to place your comments on Trip Advisor and thank you for your valuable feedback.

Kind regards,

Marcus Keenan
General Manager