The room would have been a "family ensuite" room, hence the extra beds. This room can be used as a double or twin room if guests request to have their own private bathroom, but its purpose is primarily a "Family Room". Guests do however have the option of a "proper" double room with shared bathroom if required - but we were never told that this guest was unhappy with their current room layout.
Signage is a requirement both for safety, security and informational purposes. Simply put: if we take down all the informational and safety signs in the world (which are usually only there in the first place for the minority of people) - chaos would reign....we are no different and we find it disturbing that people would suggest we remove these signs for their own safety and security at the very least.
We apologise if our cleaning staff did in fact enter your room at 10am - however I find this unlikely prior to 10.30am. Check out time is 10am however our staff are instructed to enter only after 10.30am if the room has not been vacated by that time. This is done only at the request of the reception staff responsible for the daily check out procedures when late check outs are holding up the rest of the days' tasks (i.e. check in at 11am).
I will inform the male receptionist of your "frosty" opinion however you may have mistaken this for his shy nature (which can accompany a serious face sometimes - which he is working on ;) The frosty looks that "continued for the stay" seem to indicate that you were looking at him critically a lot which he may have found disturbing and unsettling (hence the serious face)..