The room would have been a "family ensuite" room, hence the extra beds. This room can be used as a double or twin room if guests request to have their own private bathroom, but its purpose is primarily a "Family Room". Guests do however have the option of a "proper" double room with shared bathroom if required - but we were never told that this guest was unhappy with their current room layout.
Signage is a requirement both for safety, security and informational purposes. Simply put: if we take down all the informational and safety signs in the world (which are usually only there in the first place for the minority of people) - chaos would reign....we are no different and we find it disturbing that people would suggest we remove these signs for their own safety and security at the very least.
We apologise if our cleaning staff did in fact enter your room at 10am - however I find this unlikely prior to 10.30am. Check out time is 10am however our staff are instructed to enter only after 10.30am if the room has not been vacated by that time. This is done only at the request of the reception staff responsible for the daily check out procedures when late check outs are holding up the rest of the days' tasks (i.e. check in at 11am).
I will inform the male receptionist of your "frosty" opinion however you may have mistaken this for his shy nature (which can accompany a serious face sometimes - which he is working on ;) The frosty looks that "continued for the stay" seem to indicate that you were looking at him critically a lot which he may have found disturbing and unsettling (hence the serious face)..

The guest neglects to state that the room offered was a "family ensuite" room, therefore there are indeed extra beds. This room can be used as a double or twin room as required but it's purpose is primarily a "basic Family Room" and is never used as a dorm (we have dorm rooms for that purpose).
We have checked our signage and the word please and thank you are mentioned (sometimes twice on each sign). I think this guest is confusing "rules" with informational signs (most of which have been requested to be put up by other guest feedback). Our only rules are no smoking inside building, don't let strangers into the building (i.e. don't leave doors open), certain requirements regarding alcohol consumption and behaviour must be respectable at all times (pretty standard really and all relate to safety and security issues). Our informational signage is there to "inform" guests i.e. kitchen closes at 10.30pm", where to store items etc. Amusing to note that a guest complaining about signage did not even read the correct time from the actual sign (stated kitchen closed at 10pm when in fact sign states 10.30pm) and also did not observe the many please and thank you's written on the signs.
We have been there before with having no signage and we received far more complaints and problems with guests as a result of the lack of information. Generally we find that those complaining about signs are the ones who are usually annoyed regarding our alcohol rules or our kitchen closing time because they disagree with those aspects - they probably don't agree with road rules and laws in NZ either....but they are there for a reason...

We are so pleased that this guest felt so passionate about the place... (like we do....). I hope they thoroughly enjoyed their 3 week trip around our beautiful country. We have so many people wanting to extending their stay/s with us and in some cases they stay so long they end up working for us!!!