In response to comments made by ‘Matt B’ & ‘Travellor444’, we are disappointed that you encountered a problem at the Airport Garden Inn. We take bed bugs & any kind of insect infestation extremely seriously & acted immediately to have the rooms you stayed in treated straight away.
Unfortunately, we were unable to locate your bookings in our reservations system after searching for quite some time, & therefore could not isolate the rooms in question.
However, our Pest Control Contractors have gone through all 55 rooms in the hotel to try & locate the ‘so called’ bed bug problem & we are pleased to report that none of the rooms had any evidence found in them. We have also taken the extra precaution of treating all the rooms for all other biting insects at the same time.
If you would be kind enough to advise us of the name your reservation was made under & the date of your stay so we could pay special attention to the rooms you stayed in, it would be very much appreciated.
You should note that bed bug rashes & itchiness does not show up on ones skin until after a minimum of 24 hours from being bitten & can take up to a few days later to show, so if there was a bed bug problem this should not show until a day or so after you left the hotel. This suggests you may possibly have picked it up from where you had been staying prior to arriving at the Airport Garden Inn.
As you are aware, during the festive season, fireworks & the likes are enjoyed by many. We apologise if you were unable to rest before your morning flight. Our night staff however did not receive any such complaints from hotel guests about noise in the area otherwise they would have acted immediately to call noise control & have any disturbance shut down.
Please be assured that we have the perceived bed bug problem well under control & we hope that we may be of better service to you in the future.
Kind Regards
Donna Fuatavai
Owner

In response to comments made by ‘Matt B’ & ‘Travellor444’, we are disappointed that you encountered a problem at the Airport Garden Inn. We take bed bugs & any kind of insect infestation extremely seriously & acted immediately to have the rooms you stayed in treated straight away.
Unfortunately, we were unable to locate your bookings in our reservations system after searching for quite some time, & therefore could not isolate the rooms in question.
However, our Pest Control Contractors have gone through all 55 rooms in the hotel to try & locate the ‘so called’ bed bug problem & we are pleased to report that none of the rooms had any evidence found in them. We have also taken the extra precaution of treating all the rooms for all other biting insects at the same time.
If you would be kind enough to advise us of the name your reservation was made under & the date of your stay so we could pay special attention to the rooms you stayed in, it would be very much appreciated.
You should note that bed bug rashes & itchiness does not show up on ones skin until after a minimum of 24 hours from being bitten & can take up to a few days later to show, so if there was a bed bug problem this should not show until a day or so after you left the hotel. This suggests you may possibly have picked it up from where you had been staying prior to arriving at the Airport Garden Inn.
Please be assured that we have the perceived bed bug problem well under control & we hope that we may be of better service to you in the future.
Kind Regards
Donna Fuatavai
Owner