Dear Guest.
Thank you for taking the time to write a review. Feedback is an important part of our quality assurance and all comments are taken with the view of "How can we do things better"
It was good to see in your review that you highlighted the positives as well as it is also great to know the things we are doing well.

I was disappointed to read your comments about the internet. I can assure you that this is not a common problem and most guest find our internet to be well priced (only $9.50 for 24 hours) and reliable. As you also highlighted we do have free wireless in the lobby area as well as 2 computers guest can access free of charge. I apologise for the difficulties you experience as I know how frustrating this can be. I can assure you that it was a temporary issue and the internet is now running well.
In regards to the breakfast comments I was quite surprised as this is always viewed as a great service considering the value and convenience it adds to your stay. It is not the full continental breakfast you might find when you are paying between $15-$20 per person but the fact that it is complimentary and you can access breakfast from as early as 03.30 in the morning (for those early flights!) we know this is appreciated by the majority of our guests.
Again I would like to thank you for your comments and if you are visiting Auckland Airport again I hope that you give us another opportunity?
All the Best
Dean Nicol.

Hi there

Thank you very much for your feedback.

Obviously I was so disappointed to read of your experience as it appears we have not offered our usual standard of customer service. For that I do offer our sincerest apologies.

Having spoken with a staff member this morning about it she did remember you on your return and advised that she was able to find a charger for you.

However she doesn't remember the exact date and having looked through our system I can't quite work out your booking name/details in order to be able to contact you directly.

Therefore, if you would be able to contact me, gm@bvexpress.co.nz, that would be appreciated as I would certainly like to be able to investigate further. Whilst I can narrow it down to staff it might be, to pinpoint the exact date/time would be helpful.

Thank you again for your comments and once again, our sincerest apologies.
Please be assured we will be following up on this.

Kind regards
Simone Robinson
General Manager