Dear Courtneyccc,

Thank you for your feedback on your stay in December at Club Crocodile Airlie Beach.
It is pleasing to read that your find the accommodation clean and the location suits your needs. We are committed to providing a value for money three star product. I’m also happy to hear you enjoyed your meals as our new Chef is passionate about providing a quality wholesome meal.
I apologise if our bar staff were rude. I have passed this feedback on and we have recently provided some customer service training.
Please don’t hesitate to contact myself directly, as we truly value our repeat guests.

Warm regards

Michelle Boucher
General Manager Long Island Resort and Club Crocodile, Airlie Beach

Dear Linda,
Thank you for your feedback from April 2011 in regards to your stay with us at Club Crocodile Airlie Beach.
I’m glad to hear that we listened to your feedback and immediately rectified it. We have recently, that is December 2012 have appointed a new Executive Chef who is committed and extremely passionate about his food and it’s presentation.
Club Crocodile is located centrally in Cannonvale beside the shopping centre and as you point our 3-5 minutes into the main street of Airlie Beach.
The pool area is lovely and relaxing, recently we purchased some new pool furniture to continue to enhance this area.
Linda, if you planning another trip to the area again please contact us as we would be delighted to welcome you back to give a second chance.

Warm regards

Michelle Boucher
General Manager Long Island Resort and Club Crocodile, Airlie Beach

Dear Sabalisy,
Thank you for your recent feedback in regards to your stay with us. It is disappointing for us to read such a review and we have followed up in relation to your stay. We are currently in the process of upgrading all TV’s, fridges and Air Conditioners room by room as well as a in room cosmetic makeover and spring clean. Over the past two years the upgrades to the resort have featured the pool, deck and car park areas.
We recently appointed a new Operations Manager at Club Croc Airlie Beach that lives on site and available 24/7. This role is to ensure the above improvements are completed and our guest service standards continue to improve. If you would like to contact me directly, I am more than happy to speak with you personally regarding your stay.

Warm regards

Michelle Boucher
General Manager Long Island Resort and Club Crocodile, Airlie Beach

Dear Ozanima,
Thank you for your recent feedback in regards to your stay with us. It is disappointing to learn we did not exceed your expectations. Unfortunately, your group did arrive very late, which always makes it difficult arriving at any location and finding your way to your room. I’m glad our Operations Manager who lives on-site was able to help and assist you.
During the holiday season it is difficult to get technicians to fix equipment such as lifts. But you’ll be glad to hear it was fixed shortly after your group left.
We have discussed the room cleanliness points with our housekeeping supervisor and team. Hopefully by sharing this feedback they will take that extra minute to achieve that attention to detail.
Again it’s disappointing to learn you didn’t enjoy dinner as our Head Chef has been receiving rave reviews and takes negative feedback very seriously. If you are ever in the area again please contact us as we would be delighted to welcome you back.

Warm regards

Michelle Boucher
General Manager Long Island Resort and Club Crocodile, Airlie Beach