I am obviously concerned about your comments about when you stayed four months ago. However, I am glad the function you attended was good. I am sorry if the service did not meet your expectations. I have done my best to investigate your comments as we very rarely get complaints about the friendliness of our staff. The rooms you describe that overlook a house were only let on three nights in December. After the 18th December they were closed and refurbished for several weeks.

I have personally contacted several of the people who stayed in these two rooms on these nights to make sure they were happy with their stay. As a result, I would really like to speak to you to confirm this is a genuine review, and find out when you stayed. This is so I can investigate your findings and see who was working. Please contact James Brown on 01934 750371. I will gladly discuss any issues you had, and will be happy to compensate you. I hope to hear from you soon.

James Brown
Manager

I am glad you thought the breakfast fantastic, and we were very accommodating to your needs. However, I would like to discuss your other comments. I would not agree that we are remote. We are located 10 minutes from exit 21 and 22 the M5. We are 10 Minutes from Weston-S-Mare and Burnham-on-Sea. We are the nearest hotel to Brean which is one of the biggest caravan holiday destinations in the country. Our peaceful location is desirable for the many weddings and events we have. Any venue is best when it is “all yours” but as your group was the only ones staying at that time- it was.
The shower problem was a blocked inlet filter and a five minute fix. It could have been sorted at any time during your four night stay if we were told. Many of our rooms have been redecorated this winter and soundproofing has been enhanced. However, most of our customers don’t arrive back from a night out on the town at 2 am. (like somebody did from your group).
Your manager and colleagues have returned to us for the last eight years to accommodate them when they are exhibiting at Brean. As always we will look forward to welcoming you all again next February.

James Brown