Dear Valued Guest,

Let me start by stating how sorry we were when reading your review. I believe it wouldn't do any good addressing each point you raised individually, therefore please accept my deepest apology for not delivering service level you expected from a Sheraton hotel. All the issues which concern our internal team I will discuss with the respective heads of department to prevent them from occuring again. As far as the spa is concerned, please let me inform you that this is being outsourced, however using your feedback, I will definitely talk to the company operating our spa and take every step necessary to guarantee service level and staff attitude appropriate for a 5 star hotel.

Should you wish to discuss any aspects of your stay further, please send an email addressed to Monika Markvartova of the Front Office Management. She will then get in touch with you and she will also be your dedicated contact person should you wish to give us another chance and re-visit the Sheraton Prague Hotel.

Once again please accept my apology and let me wish you safe travels in the meantime.

Warm regards,

Andreas Heidingsfelder
General Manager