- Wielopole Hotel Krakow
- Hotel Wielopole Cracovia
- Hotel Wielopole
- Wielopole Krakow
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Opiniones: Wielopole Hotel
ul. Wielopole 3, Cracovia 31-072, Polonia
Servicios del hotel
Fotos profesionales
71 fotos de los viajeros
Ocupa el puesto #24 de 226 hoteles en Cracovia
324 Opiniones
¡Ganador del premio Travellers' Choice™ 2012!
Ganga
Liverpool, Reino Unido
Colaborador
“Fabulous stay”
1
persona encontraron esta opinión útil.
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Se alojó el Enero de 2012, viajó en pareja
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Relación calidad-precio
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Eliza Podlesna, Manager en Wielopole Hotel, respondió a esta opinión
20 febrero 2012
Dear Josie,
Thank you for your review and wonderfull tips for the other guests! As you have noticed our reception is always ready to help with any queries and has got a lot of good advices. We also help the customers in arranging surprises on the guest’s arrival. Krakow is great city to explore and our location
allows for that.
We sincerely invite you for the next visit.
Wishes,
Eliza Podleśna
Thank you for your review and wonderfull tips for the other guests! As you have noticed our reception is always ready to help with any queries and has got a lot of good advices. We also help the customers in arranging surprises on the guest’s arrival. Krakow is great city to explore and our location
allows for that.
We sincerely invite you for the next visit.
Wishes,
Eliza Podleśna
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Pontypridd
Crítico
“Great for a City Break”
2
personas encontraron esta opinión útil.
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Se alojó el Enero de 2012, viajó en pareja
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Relación calidad-precio
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Ubicación
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Eliza Podlesna, Manager en Wielopole Hotel, respondió a esta opinión
17 febrero 2012
Dear Guests,
Thank you for taking the time to share your positive opinion on Tripadvisor. I really appreciate your words, especially about the unobstructed staircase. Unfortunately disturbing work is inevitable if the hotel wants to raise the standard and quality service for its guests. We do understand that during the last 4 months it could have been burdensome for the guests but finally we have finished the renovation in all our rooms and corridors. On this occassion we want to apologize everyone who had to bear it.
See you soon!
Eliza Podleśna
Hotel Manager
Thank you for taking the time to share your positive opinion on Tripadvisor. I really appreciate your words, especially about the unobstructed staircase. Unfortunately disturbing work is inevitable if the hotel wants to raise the standard and quality service for its guests. We do understand that during the last 4 months it could have been burdensome for the guests but finally we have finished the renovation in all our rooms and corridors. On this occassion we want to apologize everyone who had to bear it.
See you soon!
Eliza Podleśna
Hotel Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
london
1 opinión
“great value, great experience, not great expectations”
1
persona encontraron esta opinión útil.
Consejo sobre las habitaciones: The basic room is just fine. Ask for a room with a balcony.
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Se alojó el Enero de 2012, viajó con los amigos
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Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Eliza Podlesna, Manager en Wielopole Hotel, respondió a esta opinión
17 febrero 2012
Dear Bridegroom
We are so happy that you and your wedding guests were satisfied from the stay in our hotel. It is true that our rack rate prices are not so high comparing other hotels in the center of Cracow – especially with our brand new rooms. Moreover we always try to give nice discounts for the groups or for the guests with long stay. Thank you for appreciating our staff and small details that we are trying to improve all the time. It is great to read such opinion.
Wishing you all the best on your new way of life we invite you to visit as again – maybe with a new born
Regards,
Eliza Podleśna
Hotel Manager
We are so happy that you and your wedding guests were satisfied from the stay in our hotel. It is true that our rack rate prices are not so high comparing other hotels in the center of Cracow – especially with our brand new rooms. Moreover we always try to give nice discounts for the groups or for the guests with long stay. Thank you for appreciating our staff and small details that we are trying to improve all the time. It is great to read such opinion.
Wishing you all the best on your new way of life we invite you to visit as again – maybe with a new born
Regards,
Eliza Podleśna
Hotel Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
cumbria
Crítico
“What a find”
1
persona encontraron esta opinión útil.
Consejo sobre las habitaciones: We had rooms 502 and 303. 502 was bigger
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Se alojó el Enero de 2012, viajó con los amigos
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Ver 3 opiniones más de strongy39 sobre Cracovia
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Eliza Podlesna, Manager en Wielopole Hotel, respondió a esta opinión
16 febrero 2012
Dear Guest,
Thank you for your nice opinion. It is great pleasure for us to read such warm words. We have made some changes in our restaurant at the end of last year so it seems to be a good decision. Responding to your criticism about tea an coffee supply I would like to menton that it is only first day treat that we prepare for our guests, so they can drink something warm after their journey. Of course we try to meet expectations of our guests and during winter time we also put coffee /tea set at the reception and our restaurant invites guests for warm drinks as well.
Once again thank you for your recommendation and see you soon at Wielopole!
Best wishes,
Eliza Podleśna
Hotel Manager
Thank you for your nice opinion. It is great pleasure for us to read such warm words. We have made some changes in our restaurant at the end of last year so it seems to be a good decision. Responding to your criticism about tea an coffee supply I would like to menton that it is only first day treat that we prepare for our guests, so they can drink something warm after their journey. Of course we try to meet expectations of our guests and during winter time we also put coffee /tea set at the reception and our restaurant invites guests for warm drinks as well.
Once again thank you for your recommendation and see you soon at Wielopole!
Best wishes,
Eliza Podleśna
Hotel Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
South of England
Colaborador
“Good, but a few niggles”
1
persona encontraron esta opinión útil.
Consejo sobre las habitaciones: Try to go for a 'plus' room to ensure a bit more space. Also try to choose a room away froom...
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Se alojó el Diciembre de 2011, viajó con la familia
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Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
pippySouthofEngland tiene 1 opinión de Wielopole Hotel
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Opinión escrita el 26 mayo 2009
Eliza Podlesna, Manager en Wielopole Hotel, respondió a esta opinión
27 enero 2012
Dear Guest,
Thank you for taking the time to share your feedback with the Tripadvisor. At the begining I want to apologize that your stay in our hotel was not so pleasant as it was during your first visit. Satisfaction of our guests is our utmost priority and it is clear that we can not allow for such insults. Therefore I would like to inform you that we have made the investigation and the cleaning staff who smoked in your room was already punished and it will never happen again. With reference to your complaint about the cleaning, restaurant and fire exit route – additional training was already provided to all our staff to avoid a similar situations in the future.
We do hope that, instead of the above situation, you will decide to visit us again in the future to let us improve that all the issues has been eliminated and it is really worth to stay with us.
With kind regards,
Eliza Podleśna
Thank you for taking the time to share your feedback with the Tripadvisor. At the begining I want to apologize that your stay in our hotel was not so pleasant as it was during your first visit. Satisfaction of our guests is our utmost priority and it is clear that we can not allow for such insults. Therefore I would like to inform you that we have made the investigation and the cleaning staff who smoked in your room was already punished and it will never happen again. With reference to your complaint about the cleaning, restaurant and fire exit route – additional training was already provided to all our staff to avoid a similar situations in the future.
We do hope that, instead of the above situation, you will decide to visit us again in the future to let us improve that all the issues has been eliminated and it is really worth to stay with us.
With kind regards,
Eliza Podleśna
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
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4.5 de 5, 479 opinionesÚltima opinión 2 jun 2012
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