Dear Guest,

Thank you for having taken the time to share your comments about your stay at the hotel.
We are very sorry to learn from your comment that not every services were up to your expectations. We are a three star hotel and befor the journey all important information - like in simple rooms there is no air condition, only in the suites - can be find on our official website. We are pleased that the Lake Balaton means a memorable experience for you and you were satisfied with the reception staff.
We hope that we can welcome you back as our guest to the Hotel Annabella.

Best regards,
Orsolya Mayer

Dear Guest!
Thank you for your comments regarding your stay with us at the Hotel Annabella. We are very sorry to learn that not every services were up to your expectations.
We would like to kindly inform you about some hotel information what certainly slip your notice befor your reservation.
We are a 3 star cosy hotel and hence not comparable with other Danibus hotels, because nearly all others are health spa resort and / or 4 star hotels. But we agree all the Danubius standards orderd for 3 star hotels.
On our official website can be seen that air condition is only in the suites available. We offer for breakfast not only meals for meat lovers. Every breakfast consists of - according to the Danubius standard- the following dishes: 5-6 sort of croissants, stewed vegetables, french toast, 4 sort of muesli, yoghurt, boild eggs, scrambled eggs, eggsalad, jam, honey, butter, cheese, some kind of fruits.
Thank you for your understanding and we hope to have the opportunity to welcome you back at the hotel on a future occassion.

Best regards,
Orsolya Mayer

Dear Gast!
Thank you for having taken the time to share your comments about your stay at our hotel.
We are very sorry that our hotel and its services did not meet with your expectations. Please, let me share some information with you regarding Hotel Annabella. Our Hotel was build in 1968 and meets still all the requirement of a 3 star hotel level, because in every year we had some renovations, such as building family rooms and indoor pool, renewing rooms, bathrooms, conference rooms, restaurant and in the suits there is an air condition! Totally we have 172 double and 211 twin rooms. It is important to tell befor the reservation, what kind of rooms would you like to have. Unfortunately refund is not possieble incase of heat, (because of the heat are coming people to the Lake), but of course in case of for example illness we can refund. In the hotel property sunbeds are available for free, on the beach for charge. As you can find in all official hotel description the room price contains "free entry to the beach", but for beach services everyone has to pay.
Knowing all this information we hope to have the opportunity to welcome you back at the hotel on a future occassion!
Best regards,
Orsolya Mayer

Dear Gast!
Thank you for your review regarding your stay with us at the Hotel Annabella. Every feedback is really important for us. Firstly I would like to apologise for the misunderstanding during the booking process. As you mentioned you were with three small children and would like to book a family room. Of course we offer for families family room, with extra charge. But on the websites it is not possible to book a family room, because we do not have a lot. That is why you were called by the hotel, to offer for you a family room.
Please, let me share some additional information about the hotel. In all official hoteldescriptions can be read the check-in/out times: check-in FROM 14:00, check-out TILL 11:00. Of course if the rooms or one of the rooms are already ready, we get the key immediately. Guest in general would like to get to room earlier and stay longer, and it can results in wait for the next coming guest.
We hope in your understanding and even hope to have the opportunity to welcome you back at the hotel.

Best regards,
Orsolya Mayer