Dear Chantall I,

Thank you very much for your time to review our hotel.

We fully do appreciate your comment as it will help us to provide better and more comfortable stay for our guests. We are very sorry for any inconvenience you have experienced in your room. Usually we do not receive any complaints about the cleanliness in our hotel and until now we have been always proud for having all the rooms and public areas in order. We have already changed the system of checking on the rooms more properly to avoid any future disappointment. Should you have contacted our front desk staff we would be more than happy to change the room for you. At this moment all I could do is to hope to welcome you back in hotel Dvorak and to prove it was one very unfortunate experience of yours.

Best regards,

Dear Guest,
we apreciate your review and your opinion is very important to us. We are glad that you find our hotel beautiful and we are very sorry you have been disappointed with our services. We take every guest review very seriously as an opportunity to constantly improve quality of our services.
We have made investigations about your complain and we would like to add few word of comment to your review.
For your room related complains – we agree that some of our rooms have smaller windows, but that is a price for reconstruction of historical building which carried certain requirements that had to be met – as you have yourself pointed out, the reconstruction was made very carefully to keep the original look and atmosphere of the historical brewery building. In case our guest is not satisfied with his/her room, our reception does the best to find a different room which would suit him.
Our pillows and blankets are made of quality synthetic micro-fiber to ensure that they are all antiallergic and deliver ultimate sleeping comfort at any season.
We are very sorry, that your towels were not changed during your stay. We have taken steps to prevent this situation in future. In all our rooms, towels are changed daily unless „Do not disturbe“ card left on the door during the day.
We are very sorry for your bad experience with wellness center that was just before planned reconstruction. We have made complete renovations of whole wellness area on the beginning of June and also added brand new service - Beer Spa into our offer – it will be available from July.
We are pleased to introduce Mr. Ondřej Dvořák – our Chef de Cuisine who holds many gastronomical prizes and certainly keeps the high level of food quality our restaurant La Cave is known for. We sincerely appologize for misinformation on our website. The change was already in process and you can find our new tastefull menu created by Mr. Dvořák presented on our website now.
We are taking seriously your complains about quality of our breakfast. We have immediately trained our staff for proper waiting services as well as we have ensured that breakfast buffet is kept full with fresh and tastefull items during whole breakfast time.
We hope that you will give us opportunity to assure you about our perfect services and visit our hotel again in future.


Hotel Management