We value highly feedback but we I am disappointed by the misleading comments in this instance.

We charged the guests $225 for the night inclusive of a full cooked breakfast and all taxes. I would suggest therefore that it is unreasonable to draw a comparison between us and a beautiful B&B in Yallingup which charges $440/night.

The guests state "we were led to believe we had the exclusive use of the first floor but with several doors leading off the landing I'm not sure whether this is always the case". To use the phrase "we were led to believe” carries the clear implication that I was telling less than the truth and I object strongly to this imputation. On the landing there are two doors leading to store rooms and another to an attic room. The first floor provided the guests with a bedroom of 26 sq metres. A private bathroom of 10 sq metres is immediately adjacent. The ante-room (10 sq metres) on the landing, furnished with two large settles and a sideboard, and is decorated with a private art collection, a Persian silk carpet and Afghan rugs.

It is true that the retaining pin of the door handle on our 120 year old bedroom door sheared off. I repaired this within 10 minutes. To make amends for the trifling inconvenience I promptly sent a complimentary bottle of fine shiraz and a platter of cheese, fruit and biscuits (in addition to the complimentary snacks and drinks already provided in the room.)

The implication that our linen had not been laundered is libellous. Freshly laundered linen is provided for every guest. Long stay guests have a complete change every 3rd day or more frequently if requested. After the comment was made to me about stained linen I inspected the sheets and towels. I found two small stains of fresh blood. I run the B&B as a hobby; my daytime job currently - and for the past 30yrs - is as a surgeon and I am very familiar with this finding. The fact that the small marks on both the sheet and the bath towel were of matching character strongly indicated to me that these had been made unwittingly made by the departing guests.

I should add that only days before these guests stayed we had a national hotel inspector here to undertake the annual star assessment rating. We were awarded 98% (5 star score) for cleanliness of the premises, the rooms, the furnishing and the linen.

It is true that the wi-fi signal can vary in the house but if not always adequate in the bedroom, it is strong and reliable in the ante-room. It is frankly dishonest to write that you "needed the permission of the owner to use his computer to check in ". When you arrived I showed you around the premises. Long before we reached your room it was I who invited you to check-in on the main office terminal (not my private computer) as this would enable your boarding pass to be printed, something which could not be done from the room. You may recall that at the same time I gave you, free of charge, two tickets (costing $32) to the Perth International Film Festival.

These guests desire attention to detail which I thoroughly applaud. Sadly the critical review lacks attention to detail and errors of both commission and omission paint an inaccurate picture.

Meanwhile we have asked our IT technician to see if a further booster device can be used to get a stronger signal in the English room