Dear Valued St. Regis Aspen Guest,

Thank you for taking the time to post your very thorough comments and observations regarding your most recent stay at The St. Regis Aspen Resort. We are pleased that you chose to return to the St. Regis for your winter sojourn and that you had the opportunity to see both the before and after of our renovation. Please note that there are still some changes being made in the public areas, so perhaps what you saw this visit may be a little different on what we hope will be your third visit with us.

We would like to offer our sincerest apologies for the service issues and challenges you experienced with several areas of the hotel. This type of service meets neither our standards nor certainly your expectations of a St. Regis and for that we are truly sorry. We appreciate all of your feedback as it assists us in providing a better experience for our guests.

Having said that, we are pleased to read that you enjoyed the services of the reception, concierge, front drive and ski valet team.

We certainly hope that you will return to the St. Regis Aspen for your next winter sojourn where you will have our commitment for a more enjoyable stay and to give us the opportunity to restore your faith in us.

Kind regards,
S. Geray, General Manager

Dear Valued St. Regis Aspen Guest,

Thank you for taking the time to post your comments regarding your recent stay at The St. Regis Aspen Resort. We are very pleased to hear that you enjoyed your stay and all the amenities we have to offer. Glad to hear you liked the renovations as well and enjoyed spending time in our lounge.

On behalf of the entire staff at The St. Regis Aspen, I hope that we may welcome you back again in the near future.

Kind regards,
S. Geray, General Manager

Dear Valued St. Regis Aspen Guest,

We are so very pleased to hear that you thoroughly enjoyed your stay at The St. Regis Aspen Resort and that due to special circumstances you had an opportunity to experience the Residences.

Having said that, please accept our sincerest apologies for the challenges you had with regards to reaching departments by phone. This type of service meets neither our standards nor certainly your expectations. We realize it certainly can be frustrating and we are sorry to have put you through that.

We look forward to your return as well. Please let us know if we may assist you in any way.

Kind regards,
S. Geray, General Manager

Dear Valued St. Regis Aspen Guest,

Thank you for your time in posting your comments and observations regarding your recent stay at The St. Regis Aspen Resort. We appreciate that you chose to give us another try and are pleased to hear that you found the renovations to be nice and the service at the front door and desk to be better than your last visit.

In response to your suggestions, you will be pleased to hear that just this last week the rugs you found to be outdated in the lobby area have been replaced. We do still have some finishing touches to be completed with regard to renovations in the public spaces. The Restaurant furniture, for instance, is slated to be replaced and landscaping will commence in the courtyard and around the pool area once the weather will permit it in the spring. We certainly will look into the issue of the fireplace in the library that you mentioned.

We hope that we may welcome you back again in the future so that you may enjoy the resort when all the renovations have been completed.

Kind regards,
S. Geray, General Manager