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Opiniones: Sheraton Saigon Hotel & Towers
88 Dong Khoi Street | District 1, Ho Chi Minh City, Vietnam
Servicios del hotel
Fotos profesionales
233 fotos de los viajeros
Crítico Sénior
“Good Standard, average quality, convenient location in Saigon”
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Se alojó el Enero de 2012, viajó de negocios
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Relación calidad-precio
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Ver 2 opiniones más de Hongkon sobre Ho Chi Minh City
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
SheratonSaigon Hotel and Towers, online marketing en Sheraton Saigon Hotel & Towers, respondió a esta opinión
5 marzo 2012
Dear Hongkon,
Thank you for your valuable comment and we are pleased to know that our associates were able to provide you with friendly and efficient service.
We have noted your comments regarding the air-conditioning system in your room and rest assured, I have raised this issue with our Engineering team and we will address it through our ongoing quality training and maintenance programs.
Please accept our sincere apologies for any inconvenience this may have caused during your stay.
Yours sincerely
Corina Black
Director of Sales and Marketing
Thank you for your valuable comment and we are pleased to know that our associates were able to provide you with friendly and efficient service.
We have noted your comments regarding the air-conditioning system in your room and rest assured, I have raised this issue with our Engineering team and we will address it through our ongoing quality training and maintenance programs.
Please accept our sincere apologies for any inconvenience this may have caused during your stay.
Yours sincerely
Corina Black
Director of Sales and Marketing
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Crítico Sénior
“old n tired looking hotel”
Consejo sobre las habitaciones: chose Sheraton towers instead of Sheraton hotel
Ver más recomendaciones relativas a las habitaciones
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Se alojó el Enero de 2012, viajó con los amigos
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Ver 6 opiniones más de AndrewSim sobre Ho Chi Minh City
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
SheratonSaigon Hotel and Towers, online marketing en Sheraton Saigon Hotel & Towers, respondió a esta opinión
5 marzo 2012
Dear AndrewSim,
Thank you for your valuable comment and I am concerned that we failed to meet your expectations.
We have noted your comments on the condition of the room that was assigned to you and rest assured, I have raised this issue with our Housekeeping and Engineering team and we will address it through our ongoing quality training and maintenance programs.
Please accept our sincere apologies for any inconvenience this may have caused during your stay.
Yours sincerely
Corina Black
Director of Sales and Marketing
Thank you for your valuable comment and I am concerned that we failed to meet your expectations.
We have noted your comments on the condition of the room that was assigned to you and rest assured, I have raised this issue with our Housekeeping and Engineering team and we will address it through our ongoing quality training and maintenance programs.
Please accept our sincere apologies for any inconvenience this may have caused during your stay.
Yours sincerely
Corina Black
Director of Sales and Marketing
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Sidney, Australia
2 opiniones
“Poor services and late check in with false excuses”
Consejo sobre las habitaciones: Stay at Caravel hotel or Riverside which are cheaper and better room and buffet breakfast and do not...
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Se alojó el Enero de 2012, viajó con la familia
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Habitaciones
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Limpieza
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
SheratonSaigon Hotel and Towers, online marketing en Sheraton Saigon Hotel & Towers, respondió a esta opinión
5 marzo 2012
Dear QuangPhuHo,
Thank you for your valuable comment and I am concerned that we failed to meet your expectations.
Whilst we strive to deliver operational excellence, I acknowledge that on this occasion we failed in our delivery and for this, I sincerely apologize for the way your check in experience was handled. Rest assured, I have raised this issue with our Front Office and Housekeeping team and we will address it through our ongoing quality training and maintenance programs.
Please accept our sincere apologies for any inconvenience this may have caused during your stay. On your return, we trust you will once again return to the Sheraton Saigon Hotel and Towers. This will enable us to show you that this isolated incident is not indicative of the usually high level of service we offer.
We look forward to welcoming you back to the warmth and hospitality of the Sheraton Saigon Hotel and Towers in the not too distant future.
Sincerely
Corina Black
Director of Sales and Marketing
Thank you for your valuable comment and I am concerned that we failed to meet your expectations.
Whilst we strive to deliver operational excellence, I acknowledge that on this occasion we failed in our delivery and for this, I sincerely apologize for the way your check in experience was handled. Rest assured, I have raised this issue with our Front Office and Housekeeping team and we will address it through our ongoing quality training and maintenance programs.
Please accept our sincere apologies for any inconvenience this may have caused during your stay. On your return, we trust you will once again return to the Sheraton Saigon Hotel and Towers. This will enable us to show you that this isolated incident is not indicative of the usually high level of service we offer.
We look forward to welcoming you back to the warmth and hospitality of the Sheraton Saigon Hotel and Towers in the not too distant future.
Sincerely
Corina Black
Director of Sales and Marketing
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
1 opinión
“Needs updating”
1
persona encontraron esta opinión útil.
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Se alojó el Enero de 2012
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Relación calidad-precio
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Ubicación
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Habitaciones
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Limpieza
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Servicio
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
SheratonSaigon Hotel and Towers, online marketing en Sheraton Saigon Hotel & Towers, respondió a esta opinión
5 marzo 2012
Dear Teachertaveller,
Thank you for your valuable comment and I am concerned that we failed to meet your expectations.
Whilst we continually strive for Operational Excellence, however I acknowledge that on this occasion we have fallen short of the mark and for this I sincerely apologize. I have noted your comments regarding the cleanliness and condition of your room as well as the service you receive from the Front Desk. Rest assured, I have raised this issue with our Front office and Housekeeping team and we will address it through our ongoing quality training and maintenance programs.
When next your travel plans bring you back to Ho Chi Minh City, we trust you will once again return to the Sheraton Saigon Hotel and Towers as this will enable us to show you that this isolated incident is not indicative of the usually high level of service we offer.
We look forward to welcoming you back to the warmth and hospitality of the Sheraton Saigon Hotel and Towers in the not too distant future.
Yours sincerely
Corina Black
Director of Sales and Marketing
Thank you for your valuable comment and I am concerned that we failed to meet your expectations.
Whilst we continually strive for Operational Excellence, however I acknowledge that on this occasion we have fallen short of the mark and for this I sincerely apologize. I have noted your comments regarding the cleanliness and condition of your room as well as the service you receive from the Front Desk. Rest assured, I have raised this issue with our Front office and Housekeeping team and we will address it through our ongoing quality training and maintenance programs.
When next your travel plans bring you back to Ho Chi Minh City, we trust you will once again return to the Sheraton Saigon Hotel and Towers as this will enable us to show you that this isolated incident is not indicative of the usually high level of service we offer.
We look forward to welcoming you back to the warmth and hospitality of the Sheraton Saigon Hotel and Towers in the not too distant future.
Yours sincerely
Corina Black
Director of Sales and Marketing
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Sidney, Australia
Crítico
“Well meaning but rather tired and out of touch”
2
personas encontraron esta opinión útil.
Consejo sobre las habitaciones: Go high because the location overs great views of the city, low and you might you view might be bloc...
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Se alojó el Diciembre de 2011, viajó en pareja
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
SheratonSaigon Hotel and Towers, online marketing en Sheraton Saigon Hotel & Towers, respondió a esta opinión
5 marzo 2012
Dear dudeskewl,
Thank you for your valuable comment and we are pleased to know that you find our associates courteous and eager to help.
I am however very concerned that we failed to meet your expectations with the product we offer. We have noted your comments regarding the condition of your room and the food you received in our Club Lounge and rest assured, I have raised these issues with our Management Team and we will continue address them through our ongoing quality training and maintenance programs.
Please accept our sincere apologies for any inconvenience this may have caused during your stay.
Yours sincerely
Corina Black
Director of Sales and Marketing
Thank you for your valuable comment and we are pleased to know that you find our associates courteous and eager to help.
I am however very concerned that we failed to meet your expectations with the product we offer. We have noted your comments regarding the condition of your room and the food you received in our Club Lounge and rest assured, I have raised these issues with our Management Team and we will continue address them through our ongoing quality training and maintenance programs.
Please accept our sincere apologies for any inconvenience this may have caused during your stay.
Yours sincerely
Corina Black
Director of Sales and Marketing
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
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Sheraton Saigon Hotel & Towers
Nº 18 en la clasificación
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