While we appreciate honest reviews This review is not Wholly true. The true part is that yes we are closed until September as we are moving to new premises. Now on your other comments;

Please note that when you travel into any country time spent at check out counters can be long. I do not control what happens at immigration. I was right behind you when you arrived and even asked if I had waited long.

While you were aware of terms of our bookings( these are clearly displayed in our website) you act like like you did not know this yet you even repeated them to your friend from a media house. Deposits are not refundable however with clients who pay us directly e.g. through money transfers we can do refunds. This was not the case with your accommodation booking, and you were aware of this and repeated it your friend.

When you book for a Tour or Safari with us we transfer accommodation costs for the period you could have stayed with us to the new accommodation. This is the only way we can arrange for cheap tours for you at no cost You did not stay with us so there was no money to transfer. We do not make a single dollar out of such tours and I also do not escort people for tours, one has a tour guide who is also your driver and is responsible for you while out of Nairobi.

It is sad that even after being aware of the terms of your booking, trying to get your friends in media to write something bad about us, and them finding nothing wrong that we did as regards your booking, you still insist on writing things that are not true. We do not let out apartments at Ngong View we have our own apartments in different areas in Nairobi.

I hope your email helps people manage their expectations. We do not run an escort service, when you book your booking fee is not refundable, tours on our website are for clients who stay with us, If you planning to stay on alternative accommodation you cover the cost of accommodation out of town.