I am delighted to hear that we have become one of your favourite hotels in Beijing as I believe that our hotel can easily compare and compete with the best that China has to offer.

In fact I think that we are very unusual for an airport hotel given the huge amounts of space which have been devoted to our guest's comfort, perhaps best demonstrated by the fact that our standard guest rooms are very large at 45 square metres.

I would have to agree that we are not best located for some of the downtown attractions such as Tiananmen Square. What may surprise people however is that we are perhaps better located than the central hotels for many other attractions, including the Great Wall and the Summer Palace, which can be reached more quickly from our hotel than downtown.

I look forward to welcoming you back on your next trip to the US.

Yours faithfully

David Prince
General Manager

Many thanks for your review of our hotel. I was delighted to read that you were happy with your stay and that we exceeded your expectations of an airport hotel.

When I meet our guests I do in fact say that we are not a traditional airport hotel, we are a hotel at an airport. With seven food and beverage outlets and 21 meeting rooms our facilities are in fact equal to or better than most downtown hotels.

I hope that we will have the opportunity to welcome you back again when you next visit Beijing.

Yours faithfully

David Prince

Many thanks for your kind comments about our hotel. I am very glad that you enjoyed your stay, brief as it was.

Our breakfast buffet is indeed very extensive with many live cooking stations and food items from around the world. Should this not be to your choosing we also offer a less expensive alternative of an a la carte breakfast or a continental breakfast. If you wish to enjoy our full offering then I fully agree that the most cost effective way to do so is to choose a breakfast inclusive room rate at the time of booking.

Should you be transiting through Beijing again in the future I hope you will pay us another visit.

Yours faithfully

David Prince

I am of course delighted that you think we are one of the best hotels in Asia as this is an accolade indeed given the many great hotels out here.

I am very sorry that you had some issues with our shuttle service as I can fully appreciate that Beijing at this time of year is really rather cold.

For the benefit of readers of this review I would like to explain the service we provide to the three terminals of the airport.

To T3 we run a shuttle every 15 minutes, leaving the hotel on the hour, quarter past the hour, etc, and reaching the terminal one minute later from 7.00 am to 11.30 pm and every half an hour thereafter. The bus then waits for five minutes outside before returning to the hotel.

A small tip, if you arrive after 1.00 am you can usually find the bus waiting at T3 and it will happily bring you to the hotel. I cannot guarantee this though.

For T2 and T1 the shuttle runs every half an hour. We do have a significant challenge at T1 as the airport authority will not allow anyone to wait, even for 30 seconds, so all our driver can do is pass by slowly and hope to see the people waiting to be picked up. A safer option would be to take the walkway to T2 where the shuttle parks at a designated spot by gate 3.

More information can be found in a detailed pdf on our website. Tripadvisor rules unfortunately do not allow me to post the link here.

Should you have any questions or need any special assistance please let us know.
The hotel can be contacted via telephone on +86 (0) 10 6458 8888 or via email to our Chief Concierge, Mr Michael Shen at michael.shen@hilton.com

I look forward to welcoming you back to the hotel.

Yours faithfully

David Prince