Dear Reviewer Dudebrah

Thank you so much for your review of your recent stay at the Intercontinental Chongqing, we appreciate you taking your time for this. We are very fortunate in a great location with its easy accessibility of everything in the city. So pleased you enjoyed our Gym and Fitness facilities and our breakfast, which we endeavour to try and please everyone. I hope your travels will bring you back again soon. And I completely agree with you about your comment "Amongst the Panic of Chongqing"! That could not be more true and I hope we provided a little oasis.

Thank you again

Kind Regards

Sharon Fraser
General Manager
Intercontinental Chongqing

Dear Reviewer BKKMH

Thank you for taking the time to submit a review for your recent stay at Intercontinental Chongqing. I greatly appreciate your review about our Concierge William and that he was able to assist you. However I am a little concerned that the trip did not meet your expectations and I will check with him which company he may have booked this with and how we can improve in the future. Taxi's are not so good in Chongqing and communication is an issue, so I am sorry if you did not have a Taxi card to get back to the Hotel easily. I will remind our Concierge Team

Regarding the Internet, we are gradually installing Wireless in the Hotel which will be complimentary for our guests. Presently all the Club Floors have complimentary wireless, the Club Lounge, our Gingers Restaurant and the Lobby and Lobby Lounge. Unfortunately with the in-room broadband we are locked into a contract with a local supplier that we cannot change. Perhaps we could have offered you the Club Package with Internet included, that may have been more suitable.

However thank you again for the great feedback and especially on the attitude of William which I will share. I hope you will return to Chongqing so we can welcome you again.

Kind Regards
Sharon

Sharon Fraser
General Manager
Intercontinental Chongqing