Dear “Loyalty-Club”,


Thank you for taking the time to write a review about your recent stay at the Crowne Plaza Dubai Festival City.

I am grateful to receive your kind words regarding our “friendly” staff, their great service and the quality of our rooms. I was also please to note that you visited our ever popular Belgian Beer Café and would like you to rest assured that your comments regarding the removal of the Tenderloin from the menu have been shared with our Director of Food & Beverage. Your comments will surely be shared with the rest of the team and appreciated.

We hope to have the opportunity of welcoming you back to our hotel soon.


Best regards,

Tom Lord
Hotel Manager, Crowne Plaza Dubai Festival City

Dear “Akadir21”


I was most concerned to read your comments on Tripadvisor, outlining the disappointment you experienced during your recent stay with us.

Firstly, please accept our sincere apologies for the unacceptable treatment that your mother received while trying to use our fitness facilities. I would like to assure you that the actions of the colleague involved were in no means done with the intention to discriminate. For the safety and security of our guests we maintain strict regulations on the apparel and footwear that can be worn by our guests while exercising however, on this occasion, it would appear that there was an unfortunate misunderstanding regarding the clothing that your mother was wearing.

We welcome guests of all nationalities and religions and do our utmost to treat all guests with respect and are particularly sensitive to the needs and requirements of our Islamic guests.

I was also disappointed to note that you were unhappy with the quality of the hotel and that it did not meet your expectations. I have shared your comments with our Housekeeping and Maintenance team so that they can follow up accordingly.

In the meantime, we would like to thank you for your comments as it is only by receiving such information from our valued Priority Club Reward members, such as yourself, that we are better able to rectify and resolve any problems that we may have. Indeed, please be advised that we have updated your guest history accordingly in order to avoid any future disappointment.

“akadir21” once again, please accept our apologies for any inconvenience experienced during your stay and we do hope that we will have the pleasure of welcoming you back to the Crowne Plaza Dubai Festival City in the not too distant future.


Kind Regards,

Tom Lord
Hotel Manager, Crowne Plaza Dubai Festival City