Thank you for taking the time to share your impressions with us. We certainly like it when our guests tell us the service is very good and we do pay serious attention when our guests tell us sometimes it is not.

Glad you found the hotel comfortable and clean and our location is indeed found very useful by many of the corporate companies that surround the hotel in the business district we are in.

We will certainly keep you updated on all our facilities and services and we are sorry we missed telling you about our breakfast location and times on your first visit.

We do look forward to welcoming you back to the hotel in the very near future and have a happy and peaceful new year!

Best regards,
Ray Mc Shane
General Manager

Thank you firstly for your detailed and constructive feedback on the hotel. We really do appreciate guests who take the time to go into details, as we can really take any concerns raised and analyse them properly and most importantly, fix them.

I am a little surprised when you mentioned "Despite what I had read in reviews here" the staff were very cheery and nice. Take a review of the previous 20 feedbacks and you will find that the majority of them specifically refer to our team members who have demonstrated time and again their great rapport with our customers, who have then subsequently shown their appreciation on trip advisor, so I am really glad that you experienced it yourself as well!!

We certainly don't profess to get it right all of the time, but definitely we have a passion to make the customer happy!

On the two issues mentioned, water being the first, I can assure you that we thankfully in 10 years of operation have had no problems in this area, I can only apologize that it was localized to your room and for sure we will take note of your feedback. We have our own water supply, plus filtration. I have shared this information with our Chief Engineer also to ensure that we have no repeat of such again.

With regards to your room disturbance, We do encourage our guests to use the do not disturb signs provided as we do in the course of an evening have to enter all our rooms either for servicing or for replenishment of amenities etc . We have noted your useful comments though and definitely will ensure we keep the contact aspect to a minimum when not required.

On the food side, glad you liked our breakfast . Also, thanks for the note about the bacon. Our challenge, as is every hotel, is catering to every taste. Let us know how you like it on your next stay with us and we will do our best to have your preference ready when you come down in the morning.

All in all you rated us a hotel that you would stay again should you come back to Bangalore. We would be delighted to have you!!!!

Have a peaceful and happy new year in Saratoga Springs!

Best regards,
Ray Mc Shane
General Manager

Dear Mr.Thiagarajan,

Many thanks for taking the time to share your thoughts and feedback on the hotel and the services you experienced. We are especially happy that you rated us value for money and a decent hotel as we feel it's important to constantly review our services and products to ensure our pricing is in line with our customers expectations.

We will certainly review your positive comments and also more importantly, work on the areas of improvement that you have mentioned as well.

We hope that you have another opportunity to visit us again soon!!!!

Best regards,
Ray Mc Shane
General Manager

Thank you for taking the time to write such positive feedback about the hotel and most importantly about the team that looked after you during your recent stay with us.

We firmly believe that we should try and create a "Home from home" atmosphere as much as possible, as we know how challenging living so far away from home for long periods can be.

The staff you have personally mentioned are thrilled to receive such comments and we have shared them on our staff boards accordingly and it really encourages us all to improve our services even further!!!!!

We look forward to having you back in the new year!!!

Best regards,
Ray Mc Shane
General Manager