My apology goes out to you.

Most hotel operators would take this lashing and say we failed you, BUT this is an instance that calls for me, as a leader, to stand firm…trust what I have built. Alexander Hamilton once said, “Those who stand for nothing fall for anything”. My staff has done an OUTSTANDING job improving our guest experience and I’m 100% proud of them. They are the reason we receive great reviews. We understand that this Country has a troubling economy and many Americans are fighting for employment so we stay committed and determined to improve daily when it's needed and justified.

FIRST, the noise from the highway will NEVER go away because of our prime location right off of Interstate 35. Please request a room farthest away from the highway. SECOND, our room rate is well below what is recommended for the accommodations and service we provide. THIRD, we love pets and always welcome them. There have been several instances where I have discounted our $25 pet fee as a courtesy for travelers who call before they arrive. FOURTH, our advertised price is always honored and there is a $5 fee for each additional guest. FIFTH, we make a positive attempt to rent our rooms to respectful and courteous guests but we cannot stay in the room with them to assure they act accordingly. You and future guests must inform us if there is a disturbance and believe me we will take care of it immediately!

I have much respect for you as a traveling guest because I am one as well. But I would NEVER make an attempt to humiliate a property without giving them an opportunity to take care of any issue I may have had. I'M YOUR ALLY NOT YOUR ADVISARY SO PLEASE ALLOW ME TO HELP! I can be reached at (512) 451-7001.

A few years ago my mentor, who is a very successful millionaire, told me customers are NOT always right. We would have ongoing debates but would end at a stalemate. In this case, I'm beginning to question my position. Nonetheless, it’s my PROMISE to stay true to our mission, which is to provide safe and SUPERIOR service to each guest from check-in to check-out at a reasonable cost. I believe for every guest that hate us there's a thousand that LOVE us!

Kind regards,

Milli