It is true the I.C.A.N. group has stayed with us for a long time for about a week at a time. They usually take all three of our villa units to have their meetings. I’m curious if this person had no contact with Jack then I don’t know how she could write a review against us being so negative against Jack. Jack does not have a “volatile mental state”. If she did have any “interaction” with him she would realize that he does not go on “a rampage”. Anyway, this is what really happened. They started making a lot of changes at the last minute and we just informed them once again of our 72 hour cancellation and that next time we will not make the change next time. I (Dan) was personally there for this conversation and Jack did not get mad at all. Also, the last two times one of their associates and many of their customers have been making it difficult to run our business. They deal with autistic children and we have to continuously tell the kids to stop playing on the rocks while their mom and dad are in a meeting with the I.C.A.N. associates. The I.C.A.N. clients are also starting to use the breakfast room which means we continuously have to keep it up for our real guests. That alone isn’t enough for us to ban them from our premises. One of their associates became drunk one night and flooded the bathroom and tried to use the towels as a levy to keep the water back. Well it did not work and the guest right below her called us to say something was wrong upstairs. We then went up to 206 and found the carpet was stained and it started to seep through the floor to the room below. This was around midnight. So, we had to give that guest a refund and relocate them to another hotel since we were full. Personally, I was ready to kick them all out then and there but Jack said that this was an isolated incident and it will not happen again. The last straw happened when that same associate checked out at 6PM and we went up and cleaned that room so we could sell it again and we were able to. That same associate saw that we were able to sell that room and came into the lobby intoxicated and demanded a full refund. She acted like she owned the place. Jack said no because she checked out at 6PM and told her that there will be no refund given. She stormed off and came back 2 hours later with two other intoxicated people and threatened Jack. This was when Jack became mad and he called the police and had them escorted off the premises. We did not kick the other two rooms out that night. Due to the unprofessional behavior of one of their associates they are not allowed back.

The next morning I (Dan) asked the head person if she knew what happened last night and she said “I was there.” So, she knew why we kicked them out and now she is playing dumb. We also have a couple of their clients staying with us and I don’t want to make them mad since they already made a reservation with us. So, I emailed them, not Jack, telling them that there was an “incident” and that I.C.A.N. will no longer be staying with us. I did not go into details just an incident. Our Guests are more than welcome to stay with us and it is up to them if they want to cancel their reservation.

Daniel Crawford
Anaco inn manager