My team and I are pleased to learn you enjoyed your visit and for no better reason then to cheer on our beloved Packers! (Ryan, one of our guest service representatives won’t like me saying that as he is a loyal Vikings fan. Yes, we truly feel for him.) Thank you for trying our restaurant, Bella Vita, and enjoying a refreshing cocktail in our lounge. Downtown Appleton has much to offer in terms of shopping, dining and nightlife. I am glad one of our wait staff was able to direct you to places you enjoyed. We hope to see you again soon. (You don’t need to wait until the Packer’s play again to try a return visit!)

I appreciate hearing from our guests and thank you for the feedback from your stay. I was pleased to see the bed met your expectations and that you perceived the room rates to be a value especially considering it was a Green Bay Packer Home game weekend where rates are historically higher. Beds are a very personal item as guests enjoy different levels of firmness. It is great to know the bed was very satisfactory to you.

I am sorry the complimentary breakfast buffet did not meet your expectations. I understand and respect your thoughts of an upper-end breakfast buffet. Like beds, breakfast (and dining in general) is a very personal experience with different people having very different expectations and opinions of what they received.

When encountering guests one-on-one in the hotel, I quite honestly receive compliments about the breakfast buffet. All of our bakery products (Kringles, mini cream puffs, Danish, muffins, fruit breads) are freshly made by this area’s most popular local bakery, Manderfields. The coffee is upscale and locally made from Victor Allen Coffee. Scrambled eggs, bacon, sausage patties, breakfast burritos, egg squares (for breakfast sandwiches) are prepared in our limited service pantry/kitchen. Admittedly, we do use some commercial items such as the French toast and packaged oatmeal like you identified. This is simply due to the fact that there is not a full production kitchen near the breakfast area and there are limitations on counter space for additional chaffing dishes to keep hot food (oatmeal, for example) hot. I apologize the fruit did not meet your expectations. After contacting me by email, I learned you were referring to the whole fruit; apples and bananas. You indicated the bananas had black spots on them and the apples did not appear fresh. In fact, we will occasionally have bananas with black spots simply due to the different levels of ripeness and availability. We’ve learned that most guests would prefer a banana that is marginally over ripe rather than under ripe (green). Being that this was over the Christmas holiday, this may have affected availability of bananas completely free of black spots, as well. There should have been no issues relative to the apples but assure you we will continue to monitor them for freshness. As an added benefit, the entire breakfast buffet is served with china, glassware and flatware unlike most other complimentary breakfast buffets that use disposable plastics.

We have given consideration to doing a “pay for” ala carte breakfast service in our Bella Vita dining room where everything would be freshly prepared at the time of the order. However, we would not be able to offer this on a complimentary basis. We believe the “complimentary” breakfast buffet is still a great value to our guests and have decided to continue to offer this “free” as opposed to doing a “pay for” breakfast. For those guests who desire an ala carte breakfast service, our guest service representatives have a list of nearby restaurants that offer full service breakfast dining.

Regarding the Bella Vita dining experience, I am sorry you did not appreciate the presentation of the Caesar salad. Every chef uses their own level of creativity in food presentation. If we get additional negative reviews on the presentation of this salad, we will certainly incorporate a change to its presentation. Bella Vita has earned raves from our hotel and local guests and we have created a menu where a guest can spend as little or as much as they desire and leave satisfied knowing they received a full dinner that does not have them leaving hungry. I encourage anyone reading this review to view the menu selection and pricing at our Bella Vita Ristorante website.

Thank you again for your insightful feedback. I do hope you give us the opportunity to serve you again.

Thank you for staying with us over New Year’s Eve and describing your stay. I am sorry the CopperLeaf did not display the “WOW” factor you might have been looking for. However, we are always looking to improve and any feedback from our guests helps us to achieve that objective.

I appreciate you mentioning the staff was polite and helpful and that the room was clean. Please accept my apologies for the “black lint” that you mentioned was on the bedding. Having not seen it, I can’t explain what it might have been or its origin however, I am hopeful it was brought to the attention of our staff and that we resolved the issue for you.

I am so very sorry for the maintenance issues you identified. As a matter of process, these are matters that should have been resolved prior to your check-in. Generally, maintenance concerns are resolved prior to check-in unless it is a situation where the guest checks in prior to our normal check-in time of 3:00 p.m. Since this posting is anonymous, there is no way for me to tell if that might have been the case. I am sorry the hot tub was not of a design that was completely accommodating. I truly have not had this issue brought to my attention before. Admittedly, it would be difficult to resolve this until we get to the stage where we would completely replace the hot tub with a new one. I appreciate your comment about bath salts and this is something I will consider putting in place for the future.

Thank you for your review and I hope we have the opportunity to serve you again.