Dear guest,

thank you for your message.
We feel we need to give more information on what actually happened:
Indeed, your comments do not reflect in any way a real opinion on the hotel, but simply an intention to prejudice the establishment and the people who work there.
Tripadvisor is a site of comments and real experience of travelers and should not be used as a mean of commercial blackmail.
You decided to book the hotel and prepaid the reservations.
Then decided to cancel the bookings, after being given more information about the neighborhood, philosophy and rules of conducts at the hotel, and requested full refund. However you were fully aware of the nonrefundable prepayment when confirming the bookings.
You decided to stay at the hotel anyway since you were not able to get the refund but tried to pressure the hotel threatening to use the website Tripadvisor to hurt the hotel´s reputation.
We think this is unacceptable.
In a spirit of revenge, this comment was posted that in no way corresponds to the actual quality of the institution, nor to your personal experience. our restaurant has been chosen as one of the best in Rio, by locals, tourists, newspapers and international food critics alike and you compared to pizzeria....
You state you travel all year long in the best hotels of the world, still you only took the time to review ONE property on trip advisor...