I would like to Thank you for a honest review. We as a team are proud of what we are trying to achieve and believe making sure our customers are happy is the key.

We look forward to having you stay with us again during the 2013 LPGA Classic at the Robert Trent Jones course.

Firstly I would like to thank yourself for the honest and open review. Yes we believe in having a clean property and a comfortable and peaceful nights rest as our guests priorty.

Secondly i do appologise for the staff members behaviour in regards to the lost property.

As we have maids that start at 9am in the morning, if items are found in the rooms or in property they are told to bring the items directly to the front desk and report it with the room number and time of find.

All front desk staff are asked of to communicate these items of lost property to each other during a shift change.

When investigating further into the incident. The naid did find the glasses outside and not in the room. Secondly it was that they had brought the glasses down later in the day as the maid where in a process of deep cleaning rooms and they have apologised for the late communication.

The memeber of staff i have spoken to and will discuss further customer service related solutions to issues and responding to customers in the correct manner and time frame with care and intent to serve the customer.


Finally i do apologise for what has happened and i hope you would use us for lodging stays where you can see the improvement in our service.

Thank You

General Manager