The Golden Bear Motel family has worked together for over ten years to provide the best accommodations possible to every one of our guests. Although we find it deeply regrettable that this particular stay was less than enjoyable, it is a great comfort to us that for the thousands, literally thousands, of guests our small family operation has welcomed to and from Alaska, this is one of the only times we have ever failed to meet or surpass our guests expectations. This negative review will do nothing but inspire us to work harder to let no guest go unsatisfied. We deeply deeply apologize for the negative first half of your stay and ask that you see the silver lining in any misadventure or mis-step and ask that you please take to heart the many positive experiences that you shared with us, and even mention in your review. ie the friendly staff, the good food, and the room that you found much more satisfactory upon your return stay. Unfortunately, we can find no record of any guest of Sunshine EVER refusing to stay with us and have contacted Sunshine and were unable to find any record with them as well so I am unable to address that aspect of your review. We thank you very much for taking the time and expense to travel to Alaska and experience a taste of the last frontier. Every guest in our hotel is invaluable to us as we are a small family, not a large franchise, and your patronage is what puts food on our table and wood in the fire in winter. Thank you for coming. I'm so glad that we were able to provide you with a more enjoyable experience upon your return.
Sincerely,
The Golden Bear Family