Dear Greg,

Thank you for your objective review!

We noticed that you scored us 4/5 for value, 4/5 for Location, 3/5 for rooms and service and 2/5 for cleanliness.

I would like to take this opportunity to touch on your complaints about the hotel namely the carpets, showers and towels

Firstly, the showers and carpets are due to be deep cleaned in the first week of April which is straight after high season. We ran at 80% occupancy in January and February and now again in March and as such the rooms have seen high traffic through them over the last 3 months. We do a quarterly deep clean as we cannot possibly do it on a daily basis but do try and do spot cleans wherever possible.

I must however object to your observation that the showers are mouldy and have mildew. They are cleaned on a daily basis with strong cleaning chemicals by our housekeeping staff and only need to be regrouted. Unfortunately the grout does have an appearance which might have led you to conclude that that this was mould. It is definitely not the case.

Our towels are laundered on a daily basis by a contracted company, unless the guest (in accordance with our laundry policy) has hung them up after use. Our laundry policy states that towels that need to be laundered should be left on the floor. If they are hung up on the hooks or racks then our housekeeping staff will leave them in the room. This is to conserve water and electricity which is our small way of trying to conserve energy and thereby the environment. In your case, you most likely left your towels hanging up after using them and this would account for the mustiness and them not being clean and fresh.

We are very happy to hear that you loved the location, view and breakfast. I sincerely hope that next time you are in Cape Town you will stay with us again.

With kind regards,

Siranne van Onselen
General Manager

Dear Mr. Judge

Thank you very much for your objective review! We noticed that you scored us 4 out of 5 for value, sleep quality, rooms and cleanliness and 5 out of 5 for service and location.

I must apologise profusely for the breakfast not being up to standard. As our Food and Beverage department was outsourced from the 1st of December, we were still experiencing a few teething problems at the time of your stay which have since been sorted out.

We hope very much that you will visit us again when next in Cape Town.

With kind regards,

Siranne van Onselen
General Manager

Dear Mr. Jordaan

Greetings from The Urban Chic Hotel!

We are so pleased to hear that you and your partner enjoyed your stay with us and we sincerely hope that on your next visit to Cape Town we can be of service to you again!

Thank you so much for your great feedback!

With kind regards,

Siranne van Onselen
General Manager