Good day

Thank you for posting your experience on Tripadvisor. This is the only way for us to meassure our service and standards we are so proud to offer to all our GUESTS.

I will make sure that Vernon receive your comments and recomendation about the excellent service you received. He is truly a star on our team and i am very proud to call him one of our best STAFF members. He really go out of his way to give the best service ever and truly an inspiration to all other STAFF members.

Once again thank you for your praises and i will make sure that all STAFF members are aware of your experience and good service you received from Vernon.

Kind regrads
Sanell Bergh

Thank you for your review on Tripadvisor pertaining to your recent visit at Protea Hotel Stellenbosch . I appreciate your bringing the unfortunate and regrettable incident you encountered to my attention. Please accept my sincere apologies for all the discomfort and inconvenience that was caused to you.
I confirm that this matter has been investigated and that our TEAM has taken the appropriate action to rectify the shortcomings in our service and facilities. Thank you for taking the time to give us your constructive criticism, as it is absolutely necessary for us to know how our GUESTS experience our service. Your comments have reached the attention of all involved and have assisted us in creating a commitment to ensure that situations such as these do not arise in the future.
As a gesture of my concern and in order to show you our true service excellence, please be my GUEST and enjoy a complimentary weekend's accommodation at Protea Hotel Stellenbosch , subject to availability. There will be no charge for the room on a bed and breakfast basis and you will only need to pay for dinner and any other extras. Please contact me when you are ready to book this accommodation as I will gladly assist you.

Kind regards
Sanell Bergh

Good day

Thank you for taking the time to post your comments on Tripadvisor. I am glad you enjoyed your stay with us. GUESTS perception is the only way for us to meassure our service and standards we offer.

We do offer umbrellas at reception for our GUESTS during the rainy season. Golf cars are also available to transfer our GUESTS to the rooms, but when you were staying with us we experienced major problems with the cars.

Once again thank you for you're feedback and i hope to welcome you back in the near future.

Kind regards

Sanell Bergh

Good day

Thank you for raising your concerns regarding your stay at Protea Hotel Stellenbosch. This is the only way for us to meassure our service and standards we offer to our GUETS. I would like to apologize for all your concerns raised. This is not our standards we are proud to offer and we clearly dropped the ball with your visit.

All the problems raised by you were reported to my maintenance department and i can assure you that all were attended to. Once again please accept my apology.

Kind regards
Sanell Bergh