Dear Linda,

Thank you for your positive comments posted! We certainly value receiving as much feedback as possible and we certainly look forward to hosting you again soon.

Kind regards,

Justin Mitchell
General Manager

To Whom it May Concern

RE: River Manor Owner reply to reviewer Jadesy on TripAdvisor

Over all the years of both owning and managing River Manor it has been our pleasure to receive constructive feedback from our guests.

We appreciate the balanced tone of this review and that there has been no malice intended. However there are points raised which are purely personal opinion, which the reviewer has been honorable enough to admit to, and which we see no need to take further. The reviewer has stated that they can understand that their experience may be an exception and not the rule. We are most proud of our of Management Team and the manner in which they attended to the points raised from these guests, and value that this was kindly mentioned in this review. It is in our best interests to ensure that guests have the holiday which they feel they deserve, regardless of whether at River Manor or not, and perhaps this could have been achieved if they had requested our assistance to find a more suitable alternative for them.

Our sincere thanks for this opportunity to provide our comment as owners and we wish this traveler happy holidays into the future.

Kind regards
Leigh Baker Swanepoel
Owner