- Hotel Sheraton Phoenix Downtown
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Opiniones: Sheraton Phoenix Downtown Hotel
340 North 3rd Street, Phoenix, AZ 85004
Fotos profesionales
31 fotos de los viajeros
Milwaukee
Colaborador Sénior
“Brand new hotel, great rooms”
1
persona encontraron esta opinión útil.
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Se alojó el Abril de 2011, viajó de negocios
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Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Leo Percopo, General Manager en Sheraton Phoenix Downtown Hotel, respondió a esta opinión
13 febrero 2012
Titled “brand new hotel, great rooms”
Thank you for taking the time to recommend us! We never take a great recommendation for granted, and I’m pleased that you had such a nice stay.
I must say that I do love our location too – in the center of downtown and very close to just about everything!
You ought to try to come back out during Spring training and watch the Brewers play, it’s a great time of year here…
We hope you can return soon, in any case and we look forward to it.
Warm Regards,
LEO PERCOPO
General Manager
Thank you for taking the time to recommend us! We never take a great recommendation for granted, and I’m pleased that you had such a nice stay.
I must say that I do love our location too – in the center of downtown and very close to just about everything!
You ought to try to come back out during Spring training and watch the Brewers play, it’s a great time of year here…
We hope you can return soon, in any case and we look forward to it.
Warm Regards,
LEO PERCOPO
General Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
París, Francia
2 opiniones
“Magnificently exceeded all expectations.”
1
persona encontraron esta opinión útil.
Consejo sobre las habitaciones: I was on the 15th floor -- a dream! I still don't know why I didn't mind being across from t...
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Se alojó el Febrero de 2012, viajó de negocios
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Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Leo Percopo, General Manager en Sheraton Phoenix Downtown Hotel, respondió a esta opinión
13 febrero 2012
Titled “magnificently exceeded all expectations”
Your review was music to my ears, and I thank you for such kind and positive comments.
I have always been proud of the staff here, and reviews like yours remind me why – they truly understand guest service – they get it – and it shows. Cliff Rose is of course a standout here and he will be pleased that your stay was enhanced in part because of the service standard he provided.
We appreciate that you chose us for your business stay and we hope you will do so again in the near future. We would appreciate another opportunity to be of service.
Warm Regards,
LEO PERCOPO
General Manager
Your review was music to my ears, and I thank you for such kind and positive comments.
I have always been proud of the staff here, and reviews like yours remind me why – they truly understand guest service – they get it – and it shows. Cliff Rose is of course a standout here and he will be pleased that your stay was enhanced in part because of the service standard he provided.
We appreciate that you chose us for your business stay and we hope you will do so again in the near future. We would appreciate another opportunity to be of service.
Warm Regards,
LEO PERCOPO
General Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Boston
Colaborador
“Great location, excellent quality”
1
persona encontraron esta opinión útil.
Consejo sobre las habitaciones: Ask for the 18th floor, first stop on the elevator to the higher floors!
Catch the sunrise from Ea...
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Se alojó el Febrero de 2012, viajó de negocios
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Relación calidad-precio
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Ubicación
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Calidad del sueño
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Habitaciones
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Limpieza
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Servicio
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Leo Percopo, General Manager en Sheraton Phoenix Downtown Hotel, respondió a esta opinión
8 febrero 2012
Titled “Great location, excellent quality”
Thank you for your recent recommendation, it sounds as if overall your stay with us was a good one. I’m glad to hear how much you enjoyed our Make A Green Choice program and also our Sheraton Fitness powered by Core Performance center, for your workouts.
Although there is no wireless internet in the rooms, Sheraton offers free service in the Link café for our guests, combining a nice social element as well as coffee and pastries, next time you visit please experience it and let me know what you think….
We hope you can return soon for another visit; our Sweet Sleeper bed will be waiting for you! and….
Sorry about the Patriots!
Warm Regards,
LEO PERCOPO
General Manager
Thank you for your recent recommendation, it sounds as if overall your stay with us was a good one. I’m glad to hear how much you enjoyed our Make A Green Choice program and also our Sheraton Fitness powered by Core Performance center, for your workouts.
Although there is no wireless internet in the rooms, Sheraton offers free service in the Link café for our guests, combining a nice social element as well as coffee and pastries, next time you visit please experience it and let me know what you think….
We hope you can return soon for another visit; our Sweet Sleeper bed will be waiting for you! and….
Sorry about the Patriots!
Warm Regards,
LEO PERCOPO
General Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Greenville, Carolina del Sur
Crítico Sénior
“High Expectations - Missed in a few areas”
Consejo sobre las habitaciones: Ask for a high floor.
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Se alojó el Enero de 2012, viajó de negocios
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Ver 3 opiniones más de Lori S sobre Phoenix
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Leo Percopo, General Manager en Sheraton Phoenix Downtown Hotel, respondió a esta opinión
8 febrero 2012
Titled “High expectations – missed in a few areas”
Of course we would have preferred that your stay was not simply a “fine” one, but an exceptional one. I’m not sure we would arrange to move the pool to the top of the building for better views; however, if you have business in downtown Phoenix or at the convention center, our location cannot be beat.
I was sorry to hear about the level of service you experienced on your 2nd visit to our restaurant and will investigate further the breakdown of communication within our wait staff. Rest assured that your feedback will allow us to improve and for that we thank you.
We hope you will return for another visit and keep in mind that there is an excellent Light Rail metro system that is an extremely efficient way to link you to other parts of the Valley, since it sounds as if you like to explore, and it is also very reasonable.
Thank you again for your feedback and your business, we truly appreciate both.
Warm Regards,
LEO PERCOPO
General Manager
Of course we would have preferred that your stay was not simply a “fine” one, but an exceptional one. I’m not sure we would arrange to move the pool to the top of the building for better views; however, if you have business in downtown Phoenix or at the convention center, our location cannot be beat.
I was sorry to hear about the level of service you experienced on your 2nd visit to our restaurant and will investigate further the breakdown of communication within our wait staff. Rest assured that your feedback will allow us to improve and for that we thank you.
We hope you will return for another visit and keep in mind that there is an excellent Light Rail metro system that is an extremely efficient way to link you to other parts of the Valley, since it sounds as if you like to explore, and it is also very reasonable.
Thank you again for your feedback and your business, we truly appreciate both.
Warm Regards,
LEO PERCOPO
General Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Salt Lake City, Utah
Crítico
“Pleasant business hotel with friendly staff”
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Se alojó el Enero de 2012, viajó de negocios
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Relación calidad-precio
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Ubicación
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Calidad del sueño
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Habitaciones
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Limpieza
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Servicio
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Leo Percopo, General Manager en Sheraton Phoenix Downtown Hotel, respondió a esta opinión
8 febrero 2012
Titled “Pleasant business hotel with friendly staff”
If we were part of the heavenly bed program, we would need to be a different brand, and for Sheratons, it’s the Sweet Sleeper bed. I’m sorry it was too soft for you, I must say in all honesty that we rarely hear complaints about it, so I apologize that it is not the right choice of bed for you!
Everything else about your visit sounded like your expectations were either met or exceeded. We appreciate you taking the time to post such positive comments, especially about our staff. We value your business.
Warm Regards,
LEO PERCOPO
General Manager
If we were part of the heavenly bed program, we would need to be a different brand, and for Sheratons, it’s the Sweet Sleeper bed. I’m sorry it was too soft for you, I must say in all honesty that we rarely hear complaints about it, so I apologize that it is not the right choice of bed for you!
Everything else about your visit sounded like your expectations were either met or exceeded. We appreciate you taking the time to post such positive comments, especially about our staff. We value your business.
Warm Regards,
LEO PERCOPO
General Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
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4.0 de 5, 283 opinionesÚltima opinión 28 may 2012
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