Hello from Phoenix,

I wanted to reach out to you to personally thank you for taking the time in your busy schedule to complete a survey on our hotel and it's services. We greatly appreciate all feedback received as we use them to communicate not only to our staff the things we are doing well, but also the areas of opportunities we have to improve.

I apologize that we were not able to meet your needs of having wireless internet access within your room for you to take advantage of. This is actually a feature that we are in the process of adding to our hotel and look forward to this upcoming date. As of today, we've only had access via a wired connection within the rooms, however, there were a few that were able to connect to the wireless based on the location of the room to our lobby zone. In the near future, each of our rooms will have this feature.

I hope that you will not utilize your most recent experience with our hotel as a deciding factor upon your next visit to the Phoenix area. I do hope that we get the opportunity to service you in the future. If I can ever be of assistance to you with any upcoming hotel needs in the Phoenix area, I hope that you feel confident enough to reach out to me at your convenience regarding. I thank you for choosing Marriott and hope to have the opportunity to service you again in the future. All the best!

Jamie Hill
General Manager
Phoenix Camelback Courtyard by Marriott
602-293-2020

I wanted to contact you to thank you for completing a review on our hotel in regards to your most recent visit with us at the Camelback Courtyard by Marriott. I greatly appreciate your feedback.
I'm glad you were able to see the start of our renovation for our hotel and I can only hope that you'll be able to see our finished product in the near future as we are converting areas to give our guests such as yourself new refreshing experiences with our Courtyard.
If I can ever be of assistance to you, please feel free to contact me at your convenience.