We always value any review for improving our service although in this case we should point out that we are not responsable for the Marine Pak fee payment , something the Tour Operators usually inform guests about. Neither we are allowed because of local fiscal rules to give out Money advance on credit card; to fake e receipt of sale for handling money to our guests, as much as we would like to help is strictly illegal. I can easily figure out how some guests don't like to receive negative, although polite, negative answers to their requests and can be upset, I do apologize for this.
Last thing : I am quite sorry but duck , processed or not, is not a fare on our menus.
We mostly use fresh local fish.