Dear Sir/Madam,

It was such a pleasure to have you as our guest during your stay to Guiyang. Thank you for taking the time to leave a review.I am glad to learn that you have a comfortable & memorable stay with us and took a try of our Executive floor. Thank you for acknowledging our efforts in creating memorable hotel experiences for our guests. I will share your review to our concern associates.

Once again, thank you for sharing your experiences with us.

Best regards
Emma
Assistant to GM Executive

Dear Guest,
Greetings from Sheraton Guiyang Hotel
Thank you sharing refreshing perspectives of your recent stay at the sheraton Guiyang Hotel. I have shared your experience with management team,we would like to apologize for your uncomfortable experience during your stay. We are terribly sorry to make an inconvenience for your stay.
We have investigated each step and every aspect of your experience and regret sincerely that you did not "experience" Sheraton Guiyang Hotel‘s True Hospitality.
However, we trust that this negative experience will not deter your from future visits to Sheraton Guiyang Hotel.
Necessary action will be taken so that the incidents incurred by your good self never repeat at Sheraton Guiyang Hotel.
Your feedback clearly demonstrates your Care, on behalf of the entire Team, I Thank you immensely for it.
We love to hear our esteemed Guests’ suggestions on how we can continually improve. Hearing our Guests also enables us to better anticipate their needs for future stays.
I am seek for you to contact with us directly,and thank you for giving us the opportunity to reconnect with you.
We thank you for your valuable time and look forward to welcoming you back to Sheraton Guiyang Hotel in due course.

Best regards
Emma

Dear Mr. Da, Fonseca Marcio
Greetings from Sheraton Guiyang Hote.Thank you sharing refreshing perspectives of your recent stay at the sheraton Guiyang Hotel. I have shared your experience with management team,we would like to apologize for your uncomfortable experience during your stay. Lacking English skill, unclear menu knowledge and noise from wedding room bring troubles to you. We are terribly sorry to make an inconvenience for your stay.
We have investigated each step and every aspect of your experience and regret sincerely that you did not "experience" Sheraton Guiyang Hotel‘s True Hospitality.For chicken feet which is Cantonese famous dim sum food, usually we serve on buffet is because the Chinese guests like to have it , After deeply check on that day (October 1st), yes, we did sell out the menu due to that night we had many guest. Besides our preparation for menu is not enough, after that, we did monitor the menu preparations to ensure not happen in the future, thanks to our guests who pointed it out.
However, we trust that this negative experience will not deter your from future visits to Sheraton Guiyang Hotel.
Necessary steps, including extra training, will be taken so that the incidents incurred by your good self never repeat at Sheraton Guiyang Hotel.
Your feedback clearly demonstrates your Care, on behalf of the entire Team, I Thank you immensely for it.
We love to hear our esteemed Guests’ suggestions on how we can continually improve. Hearing our Guests also enables us to better anticipate their needs for future stays.
Once again, our sincere apologies.
We thank you for your valuable time and look forward to welcoming you back to Sheraton Guiyang Hotel in due course.
Best regards
Emma

Dear Sir,

It was such a pleasure to have you as our guest during your recent stay to Guiyang. I am glad to learn that you have a comfortable & memorable stay with us. Thank you for acknowledging our efforts in creating memorable hotel experiences for our guests.
For with room service you mentioned in the comment, thank you for sharing your experience, I have reported this issue to concern department and management, thank you for your advise and we will work for the improvement.
Once again, thank you for sharing your experiences with us.

Best regards
Emma
Assistant to GM Executive