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Opiniones: Kempinski Hotel Grand Arena
98 Pirin Street, Bansko 2770, Bulgaria
Servicios del hotel
Fotos profesionales
106 fotos de los viajeros
Puerto Banus
Colaborador
“Awesome hotel minús food and new year gala dinner”
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Se alojó el Diciembre de 2011
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Relación calidad-precio
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Ubicación
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Habitaciones
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Limpieza
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Servicio
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Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Ivan Hadzhiruskov, General Manager en Kempinski Hotel Grand Arena, respondió a esta opinión
11 febrero 2012
Dear Madam,
Thank you so much for your valuable feedback.
We are delighted to hear that you are happy with our product and services with the exception of the food served on the New Year’s Eve. We have taken your remark under consideration since all of us here in Kempinski Hotel Grand Arena Bansko strive constantly to enhance our product and accommodate and fit all different expectations of all our guests.
We are looking forward to welcoming you again at our Hotel assuring you that you will be satisfied from both Food variety and quality offered in all Food and Beverage outlets.
Best Regards
Orlando Stefani
General Manager
Thank you so much for your valuable feedback.
We are delighted to hear that you are happy with our product and services with the exception of the food served on the New Year’s Eve. We have taken your remark under consideration since all of us here in Kempinski Hotel Grand Arena Bansko strive constantly to enhance our product and accommodate and fit all different expectations of all our guests.
We are looking forward to welcoming you again at our Hotel assuring you that you will be satisfied from both Food variety and quality offered in all Food and Beverage outlets.
Best Regards
Orlando Stefani
General Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Atenas, Grecia
Crítico
“Maybe the bet hotel in Bansko”
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Se alojó el Diciembre de 2011, viajó en pareja
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Relación calidad-precio
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Ubicación
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Calidad del sueño
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Habitaciones
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Limpieza
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Servicio
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Ivan Hadzhiruskov, General Manager en Kempinski Hotel Grand Arena, respondió a esta opinión
11 febrero 2012
Dear Sir,
I really appreciate your feedback on our services. It is indeed through such constructive feedback that we can support our constant commitment to further develop and enhance our services.
Kindly note that it is more than evident that from time to time there are peak times in the Breakfast Room. Also, the Christmas Buffet offered traditionally at our Main Restaurant has been always evaluated positively from our guests. We are used to get compliments as far as our food product is concerned. Furthermore, we ensure to provide additional dinning options in our A la Carte Restaurants where both the atmosphere and the food are unique compared to the Buffet Restaurant. We would highly recommend to use the services available in these areas next time you will be staying with us .Meanwhile we are looking forward to welcoming once again at the Kempinski Hotel Grand Arena.
Best Regards,
Orlando Stefani
General Manager
I really appreciate your feedback on our services. It is indeed through such constructive feedback that we can support our constant commitment to further develop and enhance our services.
Kindly note that it is more than evident that from time to time there are peak times in the Breakfast Room. Also, the Christmas Buffet offered traditionally at our Main Restaurant has been always evaluated positively from our guests. We are used to get compliments as far as our food product is concerned. Furthermore, we ensure to provide additional dinning options in our A la Carte Restaurants where both the atmosphere and the food are unique compared to the Buffet Restaurant. We would highly recommend to use the services available in these areas next time you will be staying with us .Meanwhile we are looking forward to welcoming once again at the Kempinski Hotel Grand Arena.
Best Regards,
Orlando Stefani
General Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Sofia
Crítico Sénior
“Almost perfect”
4
personas encontraron esta opinión útil.
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Se alojó el Diciembre de 2011, viajó de negocios
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Relación calidad-precio
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Ubicación
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Calidad del sueño
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Habitaciones
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Limpieza
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Servicio
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Ivan Hadzhiruskov, General Manager en Kempinski Hotel Grand Arena, respondió a esta opinión
11 febrero 2012
Dear Madam/Sir,
Thank you very much for your comprehensive and positive comments on your staying with us.
We are glad to learn from your feedback that you have enjoyed every service provided by our hotel. Allow drawing me to your attention, that indeed, we have to interrupt the outside SPA facilities after sunset, but all only due to our guest’s security reason. The deep cleaning of our SPA was also conducted, so I can reassure you of an excellent condition.
I am wishing our best regards from the whole KHGA Team.
Best Regards,
Orlando Stefani
General Manager
Thank you very much for your comprehensive and positive comments on your staying with us.
We are glad to learn from your feedback that you have enjoyed every service provided by our hotel. Allow drawing me to your attention, that indeed, we have to interrupt the outside SPA facilities after sunset, but all only due to our guest’s security reason. The deep cleaning of our SPA was also conducted, so I can reassure you of an excellent condition.
I am wishing our best regards from the whole KHGA Team.
Best Regards,
Orlando Stefani
General Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Atenas, Grecia
Crítico
“Excellent location and service”
2
personas encontraron esta opinión útil.
Consejo sobre las habitaciones: Choose a room with view of the ski lifts
Ver más recomendaciones relativas a las habitaciones
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Se alojó el Febrero de 2011, viajó en pareja
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Relación calidad-precio
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Ubicación
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Calidad del sueño
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Habitaciones
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Limpieza
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Servicio
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Un miembro de TripAdvisor, General Manager en Kempinski Hotel Grand Arena, respondió a esta opinión
3 diciembre 2011
Dear Madam,
Thank you very much for sharing your opinion about our hotel.
We are happy to learn that you are satisfied with location of our hotel, the size of our rooms, the SPA with their exclusive treatments and the quality of our restaurants.
Regarding our Menu prices kindly note that they are defined based on the principle of 'value for money' given the absolute use of very fresh and extremely high quality of products in all dishes. Additionally, and in order to ensure different dining options available for our valuable guests, we offer at the same restaurant special weekly set menus at very competitive prices.
We are looking forward to welcoming you back many more times and reassure you a wonderful ‘Kempinski Experience’.
Best regards,
Orlando Stefani
General Manager
Thank you very much for sharing your opinion about our hotel.
We are happy to learn that you are satisfied with location of our hotel, the size of our rooms, the SPA with their exclusive treatments and the quality of our restaurants.
Regarding our Menu prices kindly note that they are defined based on the principle of 'value for money' given the absolute use of very fresh and extremely high quality of products in all dishes. Additionally, and in order to ensure different dining options available for our valuable guests, we offer at the same restaurant special weekly set menus at very competitive prices.
We are looking forward to welcoming you back many more times and reassure you a wonderful ‘Kempinski Experience’.
Best regards,
Orlando Stefani
General Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Bulgaria
Crítico Sénior
“Super hotel in super ski resort”
3
personas encontraron esta opinión útil.
Consejo sobre las habitaciones: take a room with mountain view - it is gorgeous
Ver más recomendaciones relativas a las habitaciones
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Se alojó el Noviembre de 2011, viajó en pareja
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Relación calidad-precio
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Ubicación
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Calidad del sueño
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Habitaciones
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Limpieza
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Servicio
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Un miembro de TripAdvisor, General Manager en Kempinski Hotel Grand Arena, respondió a esta opinión
3 diciembre 2011
Dear Sir,
Thank you for your positive and consecutive feedback regarding your stay.
We are also very proud of our exclusive VIP ski passes to the gondola, the spacious rooms and the whole SPA area of over 1500m2, just with all features described of yours. Our unique snow room is ensuring our guests all-year-long with the winter flair to cool down after the blistering sauna time.
Allow me to draw your attention to the fact that we do charge for the parking, but the same time we ensure a 24-hours secured place for our guests.
We hope to have the opportunity to welcome you again at our hotel and would like to assure you of our best personal attention to your future stays at the Kempinski Hotel Grand Arena Bansko.
Best regards,
Orlando Stefani
General Manager
Thank you for your positive and consecutive feedback regarding your stay.
We are also very proud of our exclusive VIP ski passes to the gondola, the spacious rooms and the whole SPA area of over 1500m2, just with all features described of yours. Our unique snow room is ensuring our guests all-year-long with the winter flair to cool down after the blistering sauna time.
Allow me to draw your attention to the fact that we do charge for the parking, but the same time we ensure a 24-hours secured place for our guests.
We hope to have the opportunity to welcome you again at our hotel and would like to assure you of our best personal attention to your future stays at the Kempinski Hotel Grand Arena Bansko.
Best regards,
Orlando Stefani
General Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
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4.5 de 5, 1.111 opinionesÚltima opinión 4 jun 2012
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