Thank you for taking the time to write a Trip Advisor review. I’m very sorry you found so much to complain about, but appreciate hearing what was amiss during your stay, and am taking steps to make sure we won’t make the same mistakes twice. I have made notes about the uncleanliness in your room and the sub-par elements of breakfast to make sure my staff is trained never to let that happen again. Since you left we have worked hard to put away all the kitchen equipment which we had procured just before your arrival, and the garden is also coming along.

The only thing which will not be changing, is that I will be taking off at least two days per month. For over four years I worked 7 days per week with just two weeks off per year, and occasionally (once every 3 or four months) taking one day off. This simply isn’t sustainable, and I’m sure you can understand that it would not be fair to expect the owner of a bed and breakfast to be accessible every day of the year. I am working on finding, training, and retaining the right staff to make this possible without causing any inconvenience or drop in quality of experience for our guests.

Thanks again for letting us know ways in which we can improve.

Looking forward,

Vivien

You are most welcome, and thank you for so much appreciation! Hope to see you soon again. All the best,
Vivien