Thank you for your review and comments regarding your stay with us at the Comfort Inn Fresno. We pride ourselves in our cleanliness, service and overall guest experience. In our efforts to continue improving and providing a comfortable stay for our guests, we have addressed your concerns.

After researching the options, we have changed to a different faucet head that provides better distributed pressure and still eco friendly. We are also improving our guest’s TV experience. We have upgraded all rooms with 32” flat screen televisions and will be looking to provide a channel line up that appeals to the interest of our guests and stay within our brand standards. And finally, the road entering our Hotel has been under construction to widen and add lanes. This project was designed to ease the flow of traffic and will make access to our entrance easier.

Thank you for your comments and we hope to see you soon.

Victor Gallardo
General Manager

Hello and thank you for your review on Trip Advisor. I apologize for the extra charge on your card and spoke to the GM concerning this. We have neither received an inquiry from AMEX or any guests concerning an overcharge, charge back nor any disputes. I would have suggested calling the hotel to verify the charge and confirm it was not a pending charge which would have been released automatically. I also would like to have seen why an extra charge was given to any of my guest which would not be acceptable without a strong explanation. We have addressed the internet with our service provider and informed them this is not acceptable service, not only to our Hotel but more so our guest! We have corrected the issue and will continue to do our best to provide quick and reliable Wi-Fi.
Please contact the GM or myself at the hotel at least with a name in order to correct any mischarges and avoid this happening to another guest. We do appreciate your business and hope to hear from you in the near future. Wasted Time is never productive. Time to Correct and Improve is Time well spent. Happy Holidays.

Thank you for your review and I do apologize for the no so comfortable experience with our hotel. I am very sorry about the draft in the window and would recommend notifying the Front Desk so we may have a chance to address your concerns. Also, I would like to know which room this occurred in to avoid having this happen to another guest. Our Maintenance Program requires our windows to be locked and checked for noise and drafts coming in. It looks like this one room may have been overlooked. I sincerely apologize for our breakfast hostess and will address her personally about her grumpy attitude shown to our guest. On a regular basis we get compliments on our Hostess’s attitude and service. I do apologize for this occurrence. Please allow us to prove we have great service and with the exception of one room with a draft, our hotel is quite comfortable. As you indicated, with the great reviews on Trip Advisor, overall the hotel is comfortable and a great value. Thank you again and Happy Holidays!!