abster_c,

I'm sorry you were disappointed with your stay. I do appreciate your taking the time to leave us with feedback, especially as this gives me the opportunity to address your concerns and clarify any confusion.

My family has owned and operated Ferrari's Crown for 56 years. Admittedly, we do not have the newest or most luxurious facilities, but we are diligent about necessary renovations and work hard to provide clean, comfortable accommodations to all travelers. Our furniture is functional, and many of our rooms retain a more retro feel in their décor and color scheme. When it comes to this, we understand the people’s taste vary greatly. (Though we certainly don’t have any bedspreads from the 80s, or even the 90s— aside from those we use for drop cloths while painting!)

We consider our prices to be very competitive, relative to other properties that are, like ours, right on the water. We offer a variety of rooms to fit every budget, and all rooms allow our guests direct access to the lake. Your room looked past the pool to the Western view of the lake. Hopefully you were able to enjoy a gorgeous sunset or two. I do apologize for your noisy neighbors. Usually our resort is very quiet, and when it’s not, we address noise complaints immediately.

I also apologize for the confusion surrounding the pool and hot tub spas, as both were open for your enjoyment during your stay in September! The spas always have light covers on top, which are easily removed by guests. When the fall approaches, we keep the pool covered in an effort to conserve energy. Of course, we uncover it whenever someone requests to use it. As for the breakfast, our breakfast hours start at 8am during the summer. When we served sooner, we found there was very little demand and so we moved the time. We do start breakfast at 7:30am in the winter, though.

Finally, a standard “check out” isn’t necessary, and I’m sorry if we did not make that clear. We handle payment upon your arrival, so that when you are ready to leave, you may simply leave your keys in your room. Thus your confusion upon meeting my 72-year-old sister, Marilyn— a confusion she likely shared! She has been a fixture here at the resort for many years, and many guests can attest to her hard work and friendly demeanor.

We welcome people of all ages: our guests vary from young groups, to new young families, to other families that have been returning now for four generations. In business for over 50 years, we know by now that we cannot please everyone— but I do wish we could have attended to more of your concerns while you were here so that we could ensure a pleasant stay. Hopefully you still enjoyed your time in Lake Tahoe, one of the most beautiful places in the world.

Thanks again for your feedback; we will take it into consideration as we move forward.

Best,
Dave Ferrari
Owner