Thank you for the nice review. It is great seeing the observations of a repeat guest who has watched as we continue to improve and upgrade the property.

I would suggest that for fun, you ask to see room 406 on your next stay. It used to be, in my opinion, our least desirable room. Because of that we put a great deal of effort into upgrading it, and while not large, it is now a very nice room with more space, a beautifully upgraded bathroom, and additional amenities. If it was allowed, I'd love to include pictures within this reply.

Room 203 which you have selected for your next stay is very nice and I look forward to hearing your comments. Room 101 that you mentioned will be down for a while as we add a new retaining wall and a terraced front patio that will offer one of the best surf views on the property.

While I agree that the Surf & Sand is very nice property. I enjoy dining at their excellent restaurant Splashes regularly. The Riviera sits on an arguably better beach, our rates are about 1/2 of what you will pay for a king room with a surf view, and we have no added fees for parking, internet, etc.

Thanks again for the review and please feel free to introduce yourself and say hello on your next visit.


Happy travels,


Kort

Thank you for the nice review. The views and, of course, the town is what brings our guests to Laguna Beach and the Laguna Riviera year after year.

Your room, 508 is one of our most popular rooms for couples because of the privacy and it has, arguably, the best view on the property. The bed is a fold out, or more accurately a Murphy bed. It is like any other regular bed, except that it retracts into the wall to create more space during the day. It uses a regular queen mattress that is of the same quality as any top end hotel mattress.

This room is so popular that when we did our room upgrades it was rarely available to work on, so the upgrades were minimal. It is now scheduled for additional improvements before summer of 2012 is upon us that will bring it to the same high standard as our other newly renovated rooms. The fireplace is also scheduled for service as the electronic ignition system has been effected by the ocean air causing intermittent issues.

The Laguna Riviera was opened in 1948 and has hosted dignitaries, celebrities, and families from around the world for almost 65 years while still providing the relaxed, low key, unpretentious charm one expects from a family owned classic beach property in an eclectic town like Laguna Beach, and we are glad you chose to stay with us.

Thanks again for the review and we look forward to your next stay.

Happy travels,

Kort

Thank you for the high points on our amazing location, and sorry the young man at the front desk did not live up to your expectations. We strive for a very high level of customer services and while we receive many compliments on his performance your experience will be discussed with him to make sure everyone receives the same high level of attention.

It is unfortunate that your view was disturbed by wind swept debris. Unfortunately we find it necessary to clean the lower roofs from time to time to clear the stray champagne cork, paper, leaves and other debris that can blow off of the upper decks and in from the surrounding area.

Like many hotels several of the private decks are separated by walls and latices. These are not designed to block the guest from all potential noise but rather to lend some privacy from view. Having just returned from a vacation in Hawaii staying at a 5 star hotel, I experienced the same issue with my neighbor. He was constantly on the cellphone and while annoying, I distracted myself with the ocean view and conversation with my wife. Since the rooms and decks share a common wall I understand complete isolation is not possible.

When staying at the Laguna Riviera, if your goal is to have a quiet room as far away from other guests, and the public areas, please let us know and we will accommodate as best we can with what is available. Rooms like 406 can be very quiet save for the sound of the crashing waves.

While I understand this guests concerns about the potential of noisy neighbors and what they could do and what might happen, it appears that none of it actually did happen, and they slept quite well.

We find that our guests are generally considerate of others, but should such a thing happen, and anyone is bothered by noisy guests please contact the office so the issue can be addressed. While certainly not a common occurrence, families on vacation can sometimes stay up later than usual visiting and sitting outdoors in the warm evening air. We understand this, and our staff is always available and happy to intervene asking guests to quiet down and be respectful of others.

Being right on the ocean the Laguna Riviera, like many of the other ocean front hotels in town is constantly maintaining and servicing the property to stay ahead of the harsh salt air and coastal winds. It is truly a full time job which is why we have several maintenance staff members who are dedicated to doing this on a daily basis year round.

Happy travels,


Kort

Thank you for sharing your experience in, and opinion of our Beach Bungalow and your positive review of our staff. The Beach Bungalow is an amazing value and you could easily spend the same amount or more at other hotels for a single ocean front room.

By summer of 2012, we plan on having the lower patios completed and ready for use. Once done you will be able to relax outdoors and enjoy the sand, surf & sunsets from your own private lounge just feet from the crashing waves, or entertain under the stars with Catalina Island on the horizon while cooking from your private seaside BBQ.

Thanks again and we look forward to being your destination of choice when you return to Laguna Beach.


Happy travels,

Kort